Branch Manager – Siavonga

Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking – Distribution Dept at Siavonga Branch:

Role Description

JOB PURPOSE

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Responsible for delivery of branch balance sheet and profitability targets by driving the sales and service agenda with a focus to meet MTP goals. To ensure acquisition of quality accounts and implore customer retention strategies that will ensure sustainability of business growth. To effectively manage process controls, resources and all operational activities of the branch including security and physical infrastructure of the building in line with Bank policy and Strategy. To ensure effective people management and growth.Operational efficiency tools

Requirements

Under the supervision of the Cluster Manager the following are among the Job Key Responsibilities: –

· 100% responsibility for Branch Balance sheet & profitability

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· Responsible for Retail Corporate and Business Banking sales

· Growth of Private & Preferred segments

· Strengthen corporate relationships by ensuring visits in collaboration with Relationship Team

· 100% responsibility for Retail revenue and CIB Revenue

· Responsible for setting performance targets for the team in collaboration with Cluster Manager, such as Deposits, Loans/Advances, Number of funded accounts, net interest income, fee and commission income and expenses, Banc assurance targets and aim to achieve and/ or exceed set targets.Local business directory

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· Responsible for formulation of sales strategy/sales plans for the two segments in order to provide direction to the team.

· To monitor sales performance against set targets and address any adverse variances on time for all Business Units

· To be responsible for servicing of all customer segments at the branch including Business, Corporate and Agric customers in order to manage the segments for value.

· To ensure Preferred and Private customers are relationship managed with customer contact plan executed according to agreed timelines for Private and Preferred Plus customers.

· To identify low or no debit cards, mobile banking or online banking usage and engage customer to transfer in order to contribute towards the bank’s objectives

· To ensure all customer instructions including BB, CIB and RetailFinancial management tools

· To ensure that loan applications for private banking customers are fast tracked.

· To liaise with Service Coordinator daily in resourcing for the Front office service agenda for Retail and CIB sections of the Branch.

· To track and monitor SLA on all transactions in order to meet / exceed customer expectations.

· To ensure overall operational governance, risk and control is maintained

To ensure branch self-audits are taking place monthly so that there is End to End compliance on the operational controls as laid down in the OPM.
To ensure that there is effective management of processes, controls, resources and all operational activities of the branch including security and physical infrastructure of the building in line with Bank policy and Strategy

· Provide clear and consistent guidelines on vision and strategic goals in order to attain full alignment with staff.Business banking services

· Manage staff and foster a positive environment that promotes the Zanaco values in the ways of working together.

· To conduct in-branch training in areas of concern e.g. sales, complaints handling, process, operations, controls etc. is happening timely.

· To agree targets with team members, monitor performance and performance reviews for each team members as per stipulated guidelines

· To ensure monthly 1-on-1 sessions are held for each employee and support provided on developmental areas.

Any other responsibilities or tasks as assigned by management.

INTERNAL/EXTERNAL CONTACT

External: Customers, local public officers,
Internal: All Divisions.

QUALIFICATIONS AND EXPERIENCE

· Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.Loan application services

· Degree in Business/Marketing or relevant field

· At least six (6) years’ work experience in a sales & marketing role

· Atleast 3 years’ experience in a leadership role as added advantage.

· Credit analysis and origination experience

· Ability to read business trends and develop insights to inform the decision-making process.

JOB CORE COMPETENCIES

· Planning and organization skills.

· Excellent written and verbal communication skills.Career counseling services

· Strong research, analytical and presentation skills.

· Team player.

· Ability to think creatively and innovatively.

· Budget-management skills and proficiency.

· Performance driven.

· Analytical skills to forecast and identify trends and challenges.

· Ability to work under pressure and deliver on deadlines.

· Understanding and proven knowledge of a wide range of marketing techniques, company’s current products and future concepts of banking sectorBranch management training

Disclaimer

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).