Branch Manager (Commercial Bank) X 02

Job description

Description:

Job Purpose
The Branch Manager will be responsible for business development within the branch market to meet or exceed business development goals; development, coaching and discipline of staff to assure appropriate proper branch sales and customer service given the Bank’s branch staffing model; and adherence to policies and procedures. Coordinate with the Retail Banking Manager in implementing and carrying out bank policy and procedures with respect to overall operations of branch.

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Professional development workshops

Summary of Key Responsibilities;

Generate new business within branch market for deposit accounts, loans, and cash management.
Supervise branch staff, including coaching, development and discipline to help meet sales goals, strict adherence to policies and procedures, and to provide exceptional customer service, with staff level based on branch staffing model.
Approve paid time off, create schedules for staff and assure staff hours/staff costs are within established criteria.
Process loan applications; pursuant to authority, policy and procedure.
Prepare accurate reports as requested by management.
Handle customer complaints and inquiries.
Maintain a strong, visible and positive presence in the community through involvement in community events and clubs.
Comply with all bank policies, regulations, and laws applicable to carrying out duties and responsibilities.
Formulating and implementing marketing strategies to attain the set deposit growth and profitability targets
Prepare a list of all prospective customers for sales leads.
Maintain control of all marketing activities to ensure the achievement of all objectives within the allocated budget and determine all sales goals.
Conducts regular checks on service delivery by maintaining agreed Turn-Around-Time service standards to achieve customer satisfaction to maintain performance standards.
Perform pre-audits to identify & mitigate operational risks and ensure ongoing adherence to compliance policies and procedures.
Provide top-class relationship banking which is delivered in a timely, courteous and efficient manner.
Maintain knowledge of all bank products and services and assist to resolve customer queries.
Prepare and analyze profit and loss statements for branches and maintain all current business and ensure an optimal level of customer service.
Mentor and train branch staff to improve productivity and overall efficiency of the team.
Ensure that branch daily, weekly and monthly sales and operations reports are submitted on time.

Required Skills and Attributes;

Excellent communication skills
Problem-solving abilities.
Business awareness and management skills;
Aggressiveness
Creative Skills
Negotiating Skills
Excellent interpersonal skills
Honest
Good Leadership and mentoring skills
Result Oriented
Primary Areas of Accountability:

Qualifications and Experience

Degree in Business or any Commercial field
An MBA will be an added advantage
Must have a minimum of 7+ years experience as Branch Manager with a Commercial
Bank
Working experience as Retail Branch Manager will be an added advantage
Must have proven experience in Credit, SME Banking and Retail Banking
Must have proven experience in Business Development and Relationship Management
Must be working as Branch Manager for a Commercial Bank
Should be ready to work in a multicultural environment
Must have leadership experience and ability to drive business and people transformation.
Must be well-networked with the Business Community within Copperbelt and beyond.
Must be a member of relevant professional body (i.e. ZIBFS, ZICA, etc.)

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

If you meet the minimum hiring requirements for the above position, please email your CV and Cover letter clearly stating your salary expectations to: jobs@bemconsult.com and Copy-in bemconsult8@gmail.com 

Note
that, all communications will be kept in the strictest of confidence.
If you do not receive communication within 21 days of the closing date
of the advert, please consider your application unsuccessful.

DO NOT SEND CERTIFICATES AT THIS STAGE