Branch Manager

Job description

Branch Manager Jobs in Kitwe at NICO Insurance Zambia Limited NICO Insurance Zambia Limited, a prominent member of the NICO Group of Companies and a leader in the general insurance sector, is seeking qualified professionals for branch manager jobs in Kitwe. We invite applications for the full-time position of Branch Manager based in Kitwe, Copperbelt, Zambia. This role offers a strategic opportunity to lead branch operations, enhance business growth, and foster strong client and broker relationships. Overview of the Branch Manager Role The Branch Manager will be responsible for the overall management of the Kitwe branch, ensuring efficient underwriting and claims processes, driving profitability, and maintaining compliance with company policies and regulatory standards. The successful candidate will lead a dynamic team, coordinate business development efforts, and uphold excellent service delivery. Key Responsibilities for Branch Manager Jobs in Kitwe Lead initiatives to expand the branch portfolio, achieving premium and profitability targets. Develop and maintain strong relationships with brokers, clients, and key stakeholders. Supervise underwriting and claims activities in accordance with company guidelines. Ensure effective monitoring of premium collections and maintain profitable business portfolios. Oversee timely preparation of quotations, endorsements, and policy documentation. Manage reinsurance processes, including verification of calculations and facultative placements. Prepare comprehensive weekly, monthly, and periodic performance reports for the branch. Address client complaints promptly to uphold high service standards. Ensure compliance with regulatory requirements, including Premium Payment Directives and reinsurance guidelines. Provide leadership, coaching, and performance management to branch staff. Qualifications and Experience Required Bachelor’s Degree in Business Administration, Insurance, Finance, Economics, or a related discipline. Chartered Insurance qualification (ACII or equivalent) is an advantage. At least five years of experience in general insurance, underwriting, or branch operations. Demonstrated success in business development and relationship management within the insurance industry. Familiarity with reinsurance practices and processes is beneficial. Experience working with brokers and corporate clients is essential. Skills and Competencies Self-driven with strong leadership and team management skills. Proven business development and sales expertise. Excellent stakeholder engagement and relationship-building abilities. Sound knowledge of underwriting, claims management, reinsurance, and insurance operations. Strong analytical, reporting, and decision-making capabilities. Effective communication, negotiation, and interpersonal skills. High integrity, accountability, and professionalism. Application Process for Branch Manager Jobs in Kitwe Qualified candidates interested in this opportunity should submit the following documents: A formal application letter. A detailed Curriculum Vitae (CV). Copies of academic and professional qualifications. Please send your application via email to recruitment@nicoinsurance.co.zm. Important Dates The closing date for applications is Friday, 3rd July 2026. Only shortlisted candidates will be contacted for further proceedings.