Branch Infrastructure and Technology Officer

Job description

About Unifi

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels.  We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more.  As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

Role Purpose

The Branch Infrastructure & Technology (BIT) Officer is responsible for ensuring the smooth operation, maintenance, and security of branch office facilities and IT systems. This role combines hands-on technical support for hardware, software, and network issues with the oversight of office infrastructure, branding, and security measures.

In addition to managing day-to-day operations, you will play a key leadership role within the team — guiding activities, coordinating priorities, and driving service excellence. You will also collaborate closely with the BIT Manager on strategic initiatives, infrastructure projects, and continuous improvement efforts.

Responsibilities

Assist the BIT Manager with strategic planning, decision-making, and BIT-related initiatives.
Support the development of BIT budgets and manage resource allocation.
Lead and coordinate BIT projects, including infrastructure upgrades and new initiatives.
Ensure compliance with IT policies, security protocols, and regulatory requirements.
Oversee day-to-day BIT operations, ensuring optimal performance of systems and networks.
Maintain and update the inventory of IT assets and manage software licensing.
Provide technical support for hardware, software, and network troubleshooting.
Assist end-users with IT issues, including system access and connectivity.
Install, configure, and maintain IT equipment (computers, printers, telecom devices).
Support data backup, cybersecurity measures, and system updates.
Manage IT-related onboarding and offboarding processes, ensuring access and security protocols are followed.
Identify, scout, and coordinate the setup of new branch locations, including design and installation.
Oversee repairs, maintenance, and upgrades of branch facilities, including systems, furniture, equipment, and branding.
Support the implementation and monitoring of physical security measures (CCTV, access control systems).
Ensure compliance with workplace safety and emergency protocols.
Manage relationships with external service providers (security, contractors, utilities, etc.).
Monitor BIT-related expenses and support cost-saving initiatives.

Requirements

Bachelor’s degree in IT, Computer Science, or a related field.
Minimum of 3 years’ experience in IT support and/or facilities management, with at least 2 years in a supervisory or leadership role.
Strong problem-solving and troubleshooting skills for IT systems, networks, and facility-related issues.
Solid understanding of IT infrastructure, cybersecurity best practices, and systems maintenance.
Proficient in Microsoft Office applications, operating systems, and hands-on IT troubleshooting (hardware, network, and software).
Proven experience in vendor management, IT procurement, and budgeting.
Excellent multitasking, time management, and organisational skills, with high attention to detail.
Strong project management capabilities, with a focus on delivering quality outcomes.
Effective communication and interpersonal skills for engaging with internal teams and external service providers.
Knowledge of office safety, security protocols, and emergency response procedures.