Billing Agent – Southern Cluster

Job description

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

The Billing Agent rolecovers the following countries: Nambia, Botswana, Malawi and Zambia

Role Context

Under limited supervision support administration of Billing activities and tasks such as the generation of invoices to achieve accuracy and timely delivery of billing information to customers in line with internal and external policies and standards, regulations and compliance requirements.

Key responsibilities

Under limited supervision, support administration of Billing Activities and tasks
Perform broad range of tasks and activities such as setting up files, data processing and validation
Support team members to prepare timely billing and maintain customer accounts
Address basic queries linked to billing discrepancies such as incorrect rates, charges etc.
Provide timely and effectively administrative support to resolve recurring routine billing issues as per defined processes, systems and method
Generate invoices based on purchase orders and if required, assist team members to generate invoices
Act as country billing contact with the SSC and Manage the contacts and comunications (SLA) with the SSC
Drive Billing Quality in country and measure country performance.
Implement and own the end-to-end Billing process and procedures in country.
Ensure that all procedures developed & implementated in country are in line with DHL Billing Policies
Planning and implementation of flexible billing and invoicing solutions to our customers.

List of processes as per BILLING GOM/ROM as below:

Review daily shipment information report (DVRA & Non-DVRA) and fix issues for SSC as required for processing in the IBS+ system.
Capture the billing of Off-Net shipments via the Shipment Manual entry tool (GWEB+) and send to SSC for processing in the IBS+ system.
Attend to all IB and OB EXB Queries in line with GSOP requirements.
Attend to all Non COMET CMF account update requests and account creation and maintenance requests
Capture the billing of logistics & warehousing transactions via the Periodic Billing process and send same to SSC for processing in the IBS+ system
For customer requests (for invoices outside of the agreed invoicing timeframe), send to the SSC for processing in the IBS+ system.
Send shipment correction requests to the SSC for processing in the IBS+ system
Daily IAS – IBS reconciliation
Send CN/DN and CN/EXB requests to the SSC for processing in the IBS+ system
Review of the Cash Discrepancy reports (for Cash Customers) to check for under / over payments from customers

Minimum Requirements

Education & experience

Vocational/Specialised
> 3 years

We are looking forward to your application.