Benefits and Redemptions Officer

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Benefits and Redemption Officer will ensure accurate and timely processing of pension and collective investment claims, preparation of trustee reports for board presentation, and facilitation of stakeholder engagements. The role also involves monitoring fund availability, preparing operational reports, and supporting compliance with regulatory and governance standards.

Principal Duties & Responsibilities

1. Claims Processing

Review and process pension and collective investment claims in line with policy and regulatory requirements.
Verify documentation and ensure accuracy before disbursement.

2. Reporting

Prepare Trustee reports and present them to the Board.
Compile and submit periodic operational reports to management and regulators.
Maintain accurate records for audit and compliance purposes.

3. Stakeholder Engagement

Organize and facilitate member address sessions and other stakeholder meetings.
Respond to member inquiries and provide guidance on benefits and claims.

4. Financial Monitoring

Monitor bank accounts to ensure sufficient funds for claims and investments.
Liaise with finance teams to reconcile accounts and manage liquidity.

5. Governance & Compliance

Ensure adherence to internal policies, pension regulations, and investment guidelines.
Support audits and implement recommendations.

6. Continuous Improvement

Identify process gaps and recommend improvements for efficiency and member satisfaction.
Stay updated on industry trends and regulatory changes.

Qualifications & Experience
Degree in Business discipline or equivalent courses, or other relevant certifications.
Full grade 12 certificate
Minimum 3 years’ experience in pension administration or financial services

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.