Back Office and Collection Intern

Job Details

We are currently seeking a dynamic, driven, and detail-oriented individual to join our team as an Intern in the Back Office and Collections Department. The role will serve as support for the day-to-day operations of the Back Office and Collections team. This includes processing documentation, updating client records, assisting in loan tracking, collections follow-up, and preparing basic reports. This position is based at our branch in Kitwe and reports directly to the Back Office and Collections Manager.

Positions: One (1)

Job Responsibilities

Proactively promote and cross-sell Fincred Finance’s products and services.
 Resolve challenges using strong commercial acumen in line with credit and sales policies. Drive key performance indicators to support profitable growth across multiple products and channels.
Ensure that client records are captured correctly in the system and are perfectly filed. Verifying customer documentation and ensuring compliance with regulatory requirements.
Work closely with senior management and other supervisors to develop effective outreach strategies and identify cost-efficient platforms for market penetration.
Actively contribute towards department`s weekly targets in terms of disbursements, collections and arrears management.
Following up on defaulting customers and keeping record of all communications.
Preparing reports on loan performance and repayment trends.
Coordinating with credit officers and customer service on repayment issues.
Maintain the back office and collections areas to ensure security, support efficient and professional service delivery, and reflect the company’s brand and standards.

Skills

Proactive and capable of initiating tasks without guidance.
Ability to communicate clearly and effectively with diverse audiences.
Demonstrates precision and strong organizational ability in all tasks.
Ability to work as part of a team or individually on a project.
Ability to work well under pressure.
Upholding integrity is essential.
Development skills.

Qualifications

Grade 12 school certificate with 5 credits or better
Diploma/ Degree in Banking and Finance, Accounting, Marketing, Business Management or related field
Basic knowledge of Excel and Microsoft Office tools
Work experience in a Financial Institution is an added advantage

Should you be interested in applying for this role, please submit your detailed CV, copies of relevant qualifications, relevant professional accreditation, registrations and ID/Passport to careers@fincredfinance.com.

The subject of your email should read: APPLICATION: BACK OFFICE AND COLLECTIONS INTERN, respectively.

Should you not hear from us within 1 week after the closing date, please accept that your application was unsuccessful.