Assistant Manager – Broker Unit

ZSIC General Insurance Limited
Solid partners, flexible solutions

EMPLOYMENT OPPORTUNITY
ASSISTANT MANAGER – BROKER UNIT

Reporting to: Manager – Broker Unit

ZSIC General Insurance Limited is a leading provider of customer-centric general insurance solutions, committed to excellence, integrity, and strong corporate governance. As an equal opportunity employer and a proud member of the IDC Group of Companies, we continue to build a high-performance culture driven by professionalism, innovation, and service excellence.

We are therefore inviting applications from suitably qualified, experienced, and results-driven professionals to fill the following position(s):

DUTIES/RESPONSIBILITIES

Supports the development and maintenance of strong working relationships with registered insurance brokers.

Serves as a key point of contact for brokers on operational, underwriting, and service-related matters.

Ensures adherence to agreed turnaround times and service level standards.

Ensures consistent service quality across all broker accounts.

Supports the enforcement of compliance standards across broker operations.

Assists in implementing internal controls and risk mitigation measures within the unit.

Provides day-to-day supervision and guidance to assigned staff.

Supports staff training, coaching, and performance monitoring.

KNOWLEDGE

Customer Service and Relationship Support

Governance and Compliance

Reporting & Performance Monitoring

Broker Relationship Support

KEY COMPETENCIES

Good understanding of insurance products, underwriting processes, and broker operations.

Strong coordination, follow-up, and organizational skills.

Good communication and interpersonal skills.

Ability to analyse operational data and prepare reports.

Proficiency in MS Office and insurance systems.

High ethical standards, professionalism, and customer focus.

QUALIFICATIONS/REQUIREMENTS

Grade 12 School Certificate.

Degree in Business Administration, Insurance, or related field.

EXPERIENCE

Minimum 5 years’ experience in a similar or related position.

Interested candidates who meet the minimum qualifications should apply to the Deputy Director – People Experience,
ZSIC General Insurance, Premium House, Independence Avenue, P.O. Box 30894, Lusaka, Zambia.

Electronic submissions should be sent via email to: info@zsicgi.co.zm
not later than 19th January, 2026.