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Assistant Customer Service Admin

Sankani Market Lusaka, Zambia

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: Sankani Market

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerSankani Market
  • LocationLusaka, Zambia
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Sankani Market
Location
Lusaka, Zambia
Posted
May 17, 2026
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.

Website Sankani Market

Job description

Assistant Customer Service Admin Jobs in Lusaka at Sankani Market

Sankani Market Network Limited, a fully Zambian owned and registered company, is expanding its team in Lusaka. We are currently seeking dedicated professionals for assistant customer service admin jobs in Lusaka to contribute to our fast-growing online marketplace platform. This role is ideal for energetic, customer-focused individuals eager to support seamless trading experiences between buyers and sellers.

About Sankani Market and the Role

Sankani Market provides an innovative online platform that facilitates easy and secure buying and selling across Zambia. As an Assistant Customer Service Admin, you will play a pivotal role in daily customer operations, ensuring excellent service delivery and maintaining a trusted environment for all users.

This full-time position based in Lusaka reports to the Commerce and Services Officer/Manager and involves close collaboration with marketing and operations teams.

Key Responsibilities for Assistant Customer Service Admin Jobs in Lusaka

  • Customer Support: Respond promptly to inquiries via phone, WhatsApp, email, live chat, and social media platforms.
  • Assist buyers and sellers with account registration, advert posting, login troubleshooting, and platform navigation.
  • Resolve complaints professionally and escalate complex issues appropriately.
  • Educate users on safe buying and selling practices and follow up to ensure issue resolution.
  • Administrative Duties: Maintain accurate customer records, assist with data entry, and prepare service performance reports.
  • Monitor advertisements to identify suspicious or fraudulent listings and coordinate with relevant teams.
  • Marketplace Monitoring: Review and approve product or service listings, enforce marketplace standards, and support user verification processes.
  • Report technical or operational challenges to management promptly.
  • Communication and Coordination: Maintain professional interactions with customers, vendors, and internal teams.
  • Assist in organizing promotional campaigns and provide daily operational updates to supervisors.

Qualifications and Skills Required

  • Diploma or Certificate in Business Administration, Customer Service, Marketing, ICT, Front Office, Public Administration, or related fields.
  • Grade 12 Certificate is mandatory.
  • Excellent communication and interpersonal skills.
  • Strong computer literacy, including proficiency in Microsoft Word and Excel.
  • Ability to manage customer complaints with professionalism and tact.
  • Good organizational skills and the ability to multitask effectively under pressure.
  • Knowledge of social media platforms is an advantage.
  • Honest, reliable, and customer-oriented personality.

Working Conditions and Expectations

  • Primarily office-based with occasional remote support duties.
  • May require weekend or flexible shifts depending on marketplace activity.
  • Interaction with customers across Zambia, including potential travel to provinces and districts for official duties.
  • Expected to maintain high customer satisfaction levels and support trusted buyer-seller relationships.
  • Contribute to improving operational efficiency on the platform.

Salary and Employment Details

Position Assistant Customer Service Admin
Location Lusaka, Zambia
Employment Type Full Time
Salary 6,000 – 10,000 ZMW per month
Vacancies 7 positions available

How to Apply for Assistant Customer Service Admin Jobs in Lusaka

Interested candidates should submit the following documents via email to sankanimarket.zambia@gmail.com:

  • Updated CV
  • Cover Letter
  • Relevant qualifications and certificates

Please clearly state “Assistant Customer Service Admin” in your application. Applications must be received by 5th June 2026. Only shortlisted candidates will be contacted for interviews.

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