Assistant Compliance and Membership Officer

Job description

ASSISTANT COMPLIANCE AND MEMBERSHIP OFFICER

JOB PURPOSE

The Assistant Compliance and Membership Officer will provide operational and administrative support in the implementation of the Institute’s membership, compliance, professional registration and regulatory functions. The position will assist in ensuring that members and regulated practitioners comply with the Institute’s statutory, regulatory and professional requirements, while providing efficient and responsive membership services.

KEY RESPONSIBILITIES

Working under the supervision of the Compliance and Membership Manager, the specific responsibilities of the Assistant Compliance and Membership Officer shall be:

a) Assist in the processing of new membership applications, renewals, and upgrades.

b) Provide exceptional customer service by promptly and professionally resolving member inquiries via email, phone, and in person.

c) Support the implementation and monitoring of compliance policies and procedures.

d) Assist in the issuance of practicing licenses and ensure members are registered in the appropriate membership categories.

e) Support the Education and Training unit with student registration and exemption applications as needed.

f) Assist in the preparation of periodic membership and compliance reports.

QUALIFICATIONS AND EXPERIENCE

Applicants must possess the following qualifications and attributes:

a) Full Grade 12 Certificate with five (5) credits, including Mathematics and English.

b) A Diploma in Business Administration, Public Administration, Business Development Studies or another relevant discipline from a recognized institution.

c) A minimum of two (2) years of progressive work experience in a membership management, compliance, customer service, or administrative role within a professional body or regulatory authority is preferred.

d) Must be a paid-up member of a relevant professional body.

SKILLS AND COMPETENCIES

a) Understanding of the ZIPS Act No. 29 of 2025 is an added advantage.

b) Proficiency in MS Office Suite and experience with Customer Relationship Management (CRM) or membership management systems.

c) Excellent written and verbal communication skills.

d) Strong interpersonal skills with a focus on customer service.

e) High level of integrity, honesty, and ability to handle confidential information with discretion.

f) Strong analytical skills and attention to detail.

APPLICATION PROCEDURE

If you meet the above qualifications and are passionate about contributing to the procurement profession in Zambia, please submit:

a) A cover letter detailing your suitability for the role.

b) A detailed Curriculum Vitae (CV) with at least three (3) traceable professional references.

c) The application and all supporting documents should be submitted in PDF as a single file, clearly marked with your name and position applied for.

d) All applicants should be between 20 to 45 years of age.

e) ZAQA-verified copies of academic and professional certificates should be submitted, or proof of submission of qualifications for verification with ZAQA.

Interested candidates should ensure that they attach only relevant copies of their professional and academic qualifications.

Applications should be addressed and reach the undersigned not later than Monday, 26th October 2026, at 17:00 hours through the following email address:

Email: employment@zipszambia.org

NOTE: Please note that only shortlisted candidates shall be contacted.

APPLICATION ADDRESS

The Registrar/Chief Executive Officer
Zambia Institute of Procurement and Supply (ZIPS)
Plot No. 6764, Akanongo Rd
Off Chainama Rd
P.O. Box 31162
LUSAKA