Area Lead (Zambia)

Job description

Mukuru is one of Africa’s leading fintech companies, making financial services simple, affordable, and accessible to everyone. From money transfers to digital payments, we’re connecting people to opportunities across borders — and we’re growing fast!

We’re looking for a dynamic Area Lead to join our Zambia team. You’ll play a key role in empowering and supporting our agents on the ground, helping them succeed while expanding Mukuru’s presence across the Copperbelt region.

What You’ll Do

As the Area Lead, you’ll be the heartbeat of Mukuru’s operations in your area — supporting, coaching, and leading our agent network to deliver exceptional results.

You will:

Oversee agent performance and regional sales targets.
Support, motivate, and guide team leaders and field agents to achieve growth goals.
Scout, evaluate, and launch new agent locations and booths.
Build strong relationships with local communities and stakeholders.
Ensure agents are properly trained, compliant, and equipped to deliver outstanding service.
Manage marketing materials and ensure brand visibility across your region.
Act as Mukuru’s “eyes and ears” on the ground — sharing insights, challenges, and new business opportunities.
Prepare and submit weekly reports on performance, costs, and regional updates.

What You’ll Bring

Discover more
Salary negotiation workshops
communication
Remote Job Listings

Grade 12 or equivalent (Essential)
Sales Diploma or related qualification (Essential)
1+ year in sales, agent management, or financial services
Knowledge of money transfer processes and FIA regulations
Fluency in English and Chichewa (or another local language)
Basic to intermediate computer skills (Word, Excel, PowerPoint)
You’re Great At
Leading and motivating teams
Building relationships and trust with agents and customers
Managing your time and meeting deadlines
Thinking creatively to find new growth opportunities
Communicating clearly — in person and in writing
Staying calm and effective under pressure

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS