Analyst – Human Resource Operations

Job description

We at MTN Mobile Money Zambia are a purpose and value-led organization.

At MTN Mobile Money Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. 

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA!

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals. 

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Mission

To provide analytical and operational support to the Human Resource (HR) function by managing HR data, ensuring policy compliance, and optimizing HR processes. The role delivers accurate, timely reports that support data‑driven decision‑making and drive operational efficiency. It focuses on enhancing accuracy, improving HR workflows, and supporting employee engagement, wellness, and retention initiatives across the organization.

Core Responsibilities:

·Maintains accurate employee records in the Human information system (HRIS) and ensures data integrity across all Human Resource (HR) datasets;

·Supports payroll by validating payroll inputs, reconciling data, and ensuring timely submission of accurate information;

·Ensures compliance with labour laws, company policies, audit requirements, and       regulatory standards;

·Prepares monthly HR dashboards, headcount reports, and trend analyses to support decision making;

·Identifies gaps, streamlines HR workflows, and recommends process improvements to          enhance efficiency;

·Supports employee wellness initiatives and tracks staff participation and programme impact;

·Monitors turnover trends and assists in implementing talent development and retention initiatives.

·Tracks engagement scores and supports the implementation of culture‑building activities;

·Provides HR operations support across the employee life cycle, including onboarding, off boarding, and general HR service delivery;

·Ensures secure handling of HR data and supports system updates, audits, and management of user access controls;

Candidate Requirements:

·Grade twelve (12) Certificate with 5 credits or better including English and Mathematics;

·Education: Bachelor’s degree in human resources, Business Administration, or a related field;

·Experience: 2–4 years in HR operations or HR analytics;

·Competencies: Strong analytical and problem‑solving skills, attention to detail, proficiency in HRIS and MS Excel, and knowledge of labor laws and compliance;

·Skills: Data analysis, reporting, process optimization, and stakeholder management;

·Ability to maintain accurate HR data, generate reliable reports, and ensure full compliance with approved HR policies.

To apply, please send your cover letter and detailed CV to jobs.ZM@mtn.com, using the job title as the subject line of your email.

Candidates are mandated to answer the below on their cover page to the hiring Manager. 

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

•       Lead with Care

•       Can-do with Integrity

•       Collaborate with Agility

•       Serve with Respect

•       Act with Inclusion

Hand‑delivered applications will not be accepted. The closing date for submitting applications is 25th March 2026. Candidates are required to attach all supporting documents, including a copy of their National Registration Card (NRC).

“For details on how we handle your personal data, please review our Data Privacy Notice for Job

Applicants atwww.mtn.zm/data-privacy-notice-job-applicants.”

Note: that only shortlisted candidates will be contacted.