Agric Customer Relationship Officer

Job description

VisionFund Zambia impacts the lives of children by providing low income entrepreneurs with access to financial services. This enables them to expand their small businesses and meet food security, health and educational needs of their children. We are part of the VisionFund International network of microfinance institutions spread across Africa, Asia, Latin America and Eastern Europe. Working in partnership with World Vision, we are committed to long term change to unlock potential for future generations we seek to recruit a qualified candidate who are self-motivated and results-oriented to fill the following position:

AGRIC-CUSTOMER RELATIONSHIP OFFICER

Reporting to: Branch Manager

Location: Kalomo, chongwe, Mumbwa and Nyimba

The Agric Customer Relationship Officer is responsible for the mobilization of clients, selling of all Agric loan products, and facilitation of the formation of self-selecting solidarity groups, community banks and individuals, retention of credit in the institution, training of group members before and after loan disbursements, maintenance of active and quality portfolio, effective and efficient management of financial and other resources, giving input and feedback on programme development and design: and preparation of bi-weekly. The job holder will report direct to the Agric Credit Supervisor/Branch Manager

MAJOR RESPONSIBILITIES

Portfolio Quality

Maintain a portfolio quality >1 day of less than 5%
Maintain a PAR > 30 days of less than 3%
Maintain a loan loss rate of less than 1%
Ensure to Recovery 50% of Written off Loan

Portfolio growth &Disbursements

Ensure quality growth of the portfolio value
Making timely and quality loan disbursements.
Maintaining a portfolio value of not more than 30% of overall branch PV target
Analyses loans proposal and make recommendations.

Customer Services

Maintain retention rate of greater than 80%
Ensure that client complaints reduced to Zero.
Assist Clients in preparing loan application, Business plans, coaching and mentoring
Analyses loan proposal and make recommendations to credit committee
Promote the organization credit services in the community
Ensure 7 days turnaround time for loans.

Compliance to Credit Policy

Ensure proper loan file documentation.
Ensure that clients are monitored every month.
Ensure groups are trained by following policies and procedures as determined by independent verifications.
Ensure policy and procedures for delinquency escalation are followed.

Client Protection

Ensure adherence to client protection principles.
Ensure that clients are not over indebted.
Ensure that clients are treated with respect at all time.
Ensure Transparency in all dealings with clients.

Other Competencies/Attributes

Able to stand above denominational diversities.
Attends and participates in the leadership of daily devotions.
Two- or Three-years’ Experience in Financial Institution.
Diploma in Agribusiness/General Agriculture or related course.
Have valid motorbike license.
Knowledgeable in Climate Smart Agriculture technologies
Foster strong partnership at Branch level
Excellent agricultural extension services and communication skills

Minimum Qualifications

Certificate or Diploma in Business or Agribusiness related course.
Minimum Two (2) years’ Experience in a Financial Institution.
Ready to comply and live up to and in accordance with the organization ideals and core values
Motorbike Riding more than 6 months (strictly with a valid license)

Applications should be sent to-

Head People  and  Culture

Plot Number W4/V4

Meanwood-Drive,

Meanwood IbexHill

P.O Box 33911

Lusaka, Zambia

OR

Email: VFZambia_Employment@visionfund.org

VisionFund Zambia is an equal opportunity employer. Females are encouraged to apply.

Additionally, VisionFund Zambia observes Child & Adult Safeguarding protocols.

Kindly note that VisionFund Zambia Limited does not solicit for fees at any stage of recruitment process, any such attempts should be treated as fraudulent and report immediately.

Deadline for submissions is Wednesday, 28th August, 2025.