Adoption Centre Manager

Job description

African Animal Rescue Centre (AARC) is seeking an Adoption Centre Manager based at its Leopards Hill Adoption Centre.

Position: Adoption Centre Manager
Organisation: AARC (African Animal Rescue Centre)
Location: Leopards Hill Adoption Centre
Position Type: Full-Time
Salary: K5,000 per month during the probationary period with view to increase

Are you passionate about making a difference in the lives of animals and helping them find loving, forever homes? This hands-on, centre-based role is ideal for someone who can run the centre day-to-day, serve as the primary point of contact for potential adopters, actively promote rescue animals looking for homes, and oversee the full adoption journey from first enquiry through to post-adoption follow-up.

Working Hours
– Tuesday to Friday: 8:00 – 17:00 hrs
– Saturday: 8:00 – 17:00 hrs
– Total: 45 hours per week, Monday off

Responsibilities and Duties
– Be the welcoming face of AARC at the Leopards Hill Adoption Centre, greeting and assisting potential adopters during centre visits.
– Actively promote rescue animals looking for homes through on-site engagement, social media, community events, and other marketing channels.
– Showcase available rescues compellingly, including photography and write-ups, to maximize their chances of finding forever homes.
– Manage day-to-day operations of the centre, ensuring a safe, clean, and welcoming environment for animals and visitors.
– Screen adoption applications to ensure suitable matches between animals and adopters.
– Conduct on-site adoption consultations, pre-adoption interviews, and home visits when necessary.
– Oversee animal welfare at the centre, liaising with vets and volunteers to ensure all animals are properly cared for.
– Maintain accurate records of adoption applications, approvals, animal inventory, and follow-up communications.
– Coordinate and participate in adoption events and community outreach programs.
– Provide information and resources to potential adopters regarding animal care and adoption procedures.
– Handle enquiries in person, by phone, and online while providing exceptional customer service.
– Facilitate the resolution of post-adoption issues or concerns.
– Assist in the development and implementation of adoption policies and centre procedures.
– Supervise and coordinate volunteers working at the centre.

Essential Skills and Requirements
– Strong understanding of animal behaviour and welfare, and commitment to ethical adoption practices.
– Proven ability to manage a busy centre or similar environment, with confidence working independently.
– Excellent organisational and time-management skills.
– Warm, professional communication and interpersonal skills, comfortable engaging with the public daily.
– Good photography skills for showcasing adoptees, and a smartphone for photos and WhatsApp use.
– Proficiency in database management and record-keeping using Microsoft Word and Excel.
– Ability to work flexible hours, including weekends and holidays.
– Valid manual driver’s licence and reliable transportation.
– Strong problem-solving skills and attention to detail.
– Experience managing or supervising volunteers is an advantage.

What We Offer
– A meaningful leadership role at the heart of AARC’s rescue and rehoming mission.
– The opportunity to build and shape the Leopards Hill Adoption Centre from the ground up.
– A friendly, passionate, and animal-focused team environment.
– Hands-on experience working with a wide variety of rescue animals every day.
– Real responsibility and autonomy in a role where you can make a genuine difference.
– The satisfaction of connecting animals with loving forever homes.

How to Apply
If you fit the above requirements, send your CV and cover letter to: theaarczambia@outlook.com