Administrator III-Consumer Support Operations Zambia

Administrator III – Consumer Support Operations | Administrator Jobs in Lusaka

TransUnion is seeking a dedicated Administrator III to join our Consumer Support Operations team in Lusaka, Zambia. This role offers a unique opportunity for professionals looking to advance their careers in administrator jobs in Lusaka by delivering exceptional customer service and supporting critical consumer operations.

About TransUnion and the Role

At TransUnion, we strive for excellence and innovation, guided by our core values of integrity, people, customers, and innovation. Joining our team means contributing to a culture that empowers you to achieve and grow while making a meaningful impact on the consumers we serve.

The Administrator III position is a full-time, on-site role based at our Lusaka office. This role is essential to maintaining high standards of customer service and operational efficiency within the Consumer Support Operations department.

Key Responsibilities for Administrator Jobs in Lusaka

• Handle incoming consumer interactions including calls, emails, and walk-in customers promptly and professionally.
• Accurately process consumer requests and log information into relevant systems for queries and disputes.
• Investigate and resolve consumer disputes and queries within agreed timelines, providing timely feedback through appropriate channels.
• Maintain and update subscriber contact lists to ensure accuracy of consumer information.
• Educate consumers on Credit Bureau Regulations, particularly regarding dispute and query processes.
• Update daily query logs and submit reports to supervisors, ensuring precise documentation of all interactions and resolutions.
• Maintain high-quality call standards and comply with company policies, procedures, and regulatory requirements.
• Perform additional duties as assigned to support departmental goals.

Qualifications and Skills

• Diploma or Degree in Business, Customer Service, or a related field.
• 1 to 2 years of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical capabilities.
• Proficiency in MS Office and CRM systems.
• Ability to work effectively under pressure and manage multiple priorities.
• Basic technical understanding of office equipment and product/service features.
• Strong organizational skills with the ability to meet deadlines and adapt to changing priorities.
• Ability to work independently with minimal supervision and coordinate with multiple stakeholders to resolve issues.

Why Join TransUnion in Lusaka?

As part of TransUnion’s team in Lusaka, you will play a vital role in providing consumers with accurate information, education, and assistance. This position offers meaningful work in a supportive environment focused on integrity and innovation.

Note: This position requires on-site work at the assigned TransUnion office location as a condition of employment.

How to Apply

If you are ready to contribute to a dynamic team and advance your career in administrator jobs in Lusaka, please submit your application through the following link:

Apply for Administrator III – Consumer Support Operations