Administrative Officer

Administrative Officer

Lusaka

Job Purpose

To provide efficient administrative, financial, and operational support to the company by managing invoicing, quotations, bookkeeping, staff onboarding, and coordinating the assignment of maids to clients through the company app.

Key Responsibilities

Quotations & Client Management Job Application Tracker

Prepare and issue detailed quotations based on client requirements

Respond to client inquiries and service requests in a timely manner

Maintain records of quotations and client engagements

Support pricing decisions in coordination with management

Invoicing & Billing

Prepare and issue accurate invoices to clients promptly

Monitor payments and follow up on outstanding balances

Maintain proper invoicing records and reconciliation reports

Address and resolve client billing queries

Bookkeeping & Financial Administration

Record daily financial transactions

Maintain accurate and up-to-date financial records

Assist with bank reconciliations and financial reporting

Organize and maintain financial documents and receipts

Staff Administration

Facilitate onboarding and orientation processes

Create and maintain staff records

Register and manage maid profiles on the company app/system

Ensure compliance with company policies and statutory requirements

Staff Scheduling & Assignment

Monitor incoming client bookings on the company app

Assign available and suitable maids to client requests promptly

Ensure optimal allocation of staff based on location, availability, and skillset

 Communicate assignments clearly to maids and confirm attendance Communications & Media Studies

Track job completion and address any service delivery issues

Maintain accurate scheduling and assignment records

General Administration

Maintain office files, records, and correspondence

Provide administrative support to management and operations

Coordinate internal  communication and scheduling

Manage office supplies and administrative logistics

Qualifications & Experience

Diploma in Business Administration, Accounting, or related field

Minimum of 2 years’ experience in administration, bookkeeping, or operations

Experience in service delivery or app-based operations is an added advantage

Key Skills & Competencies

Strong organizational and multitasking abilities

Good numerical and bookkeeping skills

Proficiency in Microsoft Office (especially Excel) and basic accounting tools

Ability to work with mobile or web-based applications

Strong communication and customer service skills

Attention to detail and problem-solving ability

How to apply

Please send your cover letter, CV, Copy of NRC to samzambiacareers@gmail.com. Kindly indicate the position in the subject line of your email.

Due date is 30 April 2026.