Administrative Assistant

Administrative Assistant Jobs in Lusaka at Lusaka West Medical Center

Lusaka West Medical Center, a soon-to-open private health facility located in Lusaka, Zambia, is inviting applications for the role of Administrative Assistant. This position offers a unique opportunity for individuals seeking administrative assistant jobs in Lusaka to contribute to the smooth operation of a dynamic healthcare environment.

About the Administrative Assistant Role

The Administrative Assistant serves as the primary point of contact for clients, visitors, and other stakeholders. This role is essential in ensuring efficient front office operations by supporting client registration, managing records, coordinating appointments, and consistently delivering exceptional customer service.

Reporting directly to the Medical Center’s Administrator, the successful candidate will play a pivotal role in maintaining professionalism and operational excellence within the facility.

Key Responsibilities

• Greet, assist, and direct clients with courtesy and professionalism.
• Maintain a clean, organized, and welcoming reception and front office area.
• Ensure confidentiality and provide excellent customer care to clients and staff.
• Assist patients and their families with registration forms and necessary documentation.
• Manage patient and client registration processes and keep accurate attendance records.
• Handle incoming and outgoing telephone calls promptly and professionally.
• Take and relay messages accurately to ensure timely communication.
• Maintain and update appointment schedules and follow-up review dates.
• Contact clients who miss scheduled appointments within 24 hours when necessary.
• Prepare and submit departmental statistics and reports within set deadlines.
• Assist with billing sheet preparation and coordinate with the Finance Department.
• Participate in records management, filing, and archiving activities.
• Report incidents, complaints, or operational challenges promptly to management.
• Coordinate with the IT Department regarding system or hardware issues.
• Support departmental projects and administrative activities.
• Engage in departmental meetings and in-house training programs.
• Provide assistance to other administrative staff as needed.
• Ensure compliance with company policies, procedures, and confidentiality standards.

Qualifications and Experience Required for Administrative Assistant Jobs in Lusaka

• Diploma in Business Administration or a related field is required.
• A degree qualification will be considered an added advantage.
• Minimum of 2 to 3 years’ experience in a similar administrative or front office role.
• Proficiency in computer applications and office systems.
• Experience in records management is an advantage.
• Excellent customer service and interpersonal skills.
• Strong communication and organizational abilities.
• Ability to multitask and work effectively in a fast-paced environment.

Additional Job Details

How to Apply

Interested candidates are encouraged to submit their applications via email to
recruitment@zma.co.zm. Please ensure that the subject line of your email includes your full name and the position title “Administrative Assistant.”

Applications received after the closing date of 5th June 2026 will not be considered.