Administrative Assistant

Administrative Assistant Jobs in Lusaka at Lusaka West Medical Center

Lusaka West Medical Center, a soon-to-open private healthcare facility in Lusaka, Zambia, is seeking a dedicated and professional Administrative Assistant to join our team. This role offers an excellent opportunity for individuals looking to advance their careers within administration and customer service in the healthcare sector. If you are searching for administrative assistant jobs in Lusaka that challenge you to deliver exceptional front office support, we encourage you to apply.

About the Role: Administrative Assistant Jobs in Lusaka

The Administrative Assistant serves as the first point of contact for clients, visitors, and stakeholders, ensuring smooth front office operations. This position supports client registration, maintains accurate records, coordinates appointments, and consistently provides outstanding customer service. Reporting directly to the Medical Center Administrator, the successful candidate will play a vital role in fostering a welcoming and efficient environment.

Key Responsibilities

• Greet, assist, and direct clients courteously and professionally.
• Maintain a clean, organized, and presentable reception and front office area.
• Uphold professionalism, confidentiality, and excellent customer care standards.
• Assist patients and their families with registration forms and documentation.
• Manage patient/client registration and maintain accurate attendance records.
• Handle incoming and outgoing telephone calls promptly and professionally.
• Take and relay messages accurately to ensure timely communication.
• Maintain and update appointment schedules, including follow-up review dates.
• Contact clients who miss appointments within 24 hours when necessary.
• Prepare and submit departmental statistics and reports within deadlines.
• Assist with billing sheet preparation and forwarding to the Finance Department.
• Participate in records management, filing, and archiving activities.
• Report incidents, complaints, or operational challenges promptly to management.
• Coordinate with the IT Department regarding system or hardware issues.
• Support administrative projects and activities within the department.
• Participate in departmental meetings and in-house training programs.
• Provide assistance to other administrative staff as required.
• Ensure compliance with company policies, procedures, and confidentiality standards.

Qualifications and Experience

• Diploma in Business Administration or a related field is required.
• A degree qualification will be considered an added advantage.
• Minimum of 2 to 3 years’ experience in a similar administrative or front office role.
• Proficiency in computer applications and office systems.
• Experience in records management is a plus.
• Excellent customer service and interpersonal skills.
• Strong communication and organizational abilities.
• Ability to multitask and perform effectively in a fast-paced environment.

Employment Details

How to Apply for Administrative Assistant Jobs in Lusaka

Interested candidates should submit their applications via email to recruitment@zma.co.zm. Please include your full name and the position title “Administrative Assistant” in the subject line of your email. Applications received after the closing date will not be considered.