Country Manager x1 and Project Manager x1

Skyrock Labour Consultants is seeking, on behalf of our client in the betting and gaming sector, a Country Manager and on Ground Project Manager to lead the team in the iGaming and sports betting business in Zambia. The ideal candidates should have strong operational experience, sufficient financial management and reporting experience, a background in brand building, and a proven ability to build and lead teams. They will drive business growth, optimise operations, and report on key initiatives to solidify our market position, and set our brands apart.

Management experience in the betting sector is required, unless candidates have management experience in the Media, Telecoms, FMCG, Energy Drink, and/or Alcohol sectors, these would be considered as well.

Position:   Country Manager

Key Responsibilities

1. Strategic Leadership

Develop and execute country-level strategy to meet business goals, including growth in market share, revenue, and brand equity.
Drive innovative acquisition and retention strategies tailored to the Zambian market.
Lead 8the implementation of global strategies, ensuring they are adapted to local market needs.

2. Operations Management

Oversee daily operations, ensuring efficiency, compliance, and alignment with company goals.
Monitor and analyse market trends, customer insights, and competitor activity to identify opportunities and threats.
Build, lead and grow cross-functional teams (marketing, product, finance, compliance) to ensure smooth operations and goal alignment.

3. Brand Building

Build and enhance the brand’s visibility, credibility, and loyalty in the Zambian market, by building a team to execute on these strategies.
Establish strategic partnerships with local agencies, influencers, and  media to establish brand presence as a stand-out unique and trusted operator.
Create and oversee localised campaigns that resonate with Zambian customers while reflecting global brand standards.

4. Customer Experience

Lead the development of a seamless customer experience across online and offline touchpoints.
Champion innovative and data-driven approaches to customer acquisition, engagement, and retention.
Work closely with product teams to tailor offerings to local customer preferences.

5. Regulatory and Compliance

Maintain an up-to-date understanding of Zambia’s gaming regulations and ensure full compliance.
Foster strong relationships with regulatory bodies to uphold the company’s reputation and ensure smooth operations.

6. Team Leadership

Access to talented marketing and business development individuals across Zambia is beneficial
Recruit, train, and manage a high-performing local team to drive business objectives, and run their responsibilities themselves.
Set clear goals and KPIs, providing regular feedback and performance evaluations.
Foster a collaborative and innovative culture within the team.
Ensure reporting and data-driven decision making becomes a culture across all departments.
Empowering individuals to grow, lead and take on responsibility will be expected.

Key Requirements

Degree of better in a business related field with 3+ years of experience in the betting or iGaming sector
Track record of building and leading dynamic teams.
Proven financial reporting and management abilities.
Demonstrated success in brand building, including the execution of impactful campaigns and initiatives
Strong business acumen, with the ability to identify and capitalise on market opportunities.
Excellent leadership and team management skills, with a track record of building and inspiring high-performing teams.
Exceptional communication and negotiation skills, capable of managing key stakeholders and partnerships.
Analytical mindset with the ability to leverage data for decision making and strategy development.
A deep understanding of the Zambian betting market, including customer preferences, cultural nuances, and market dynamics.
A curious and innovative thinker with a passion for testing new ideas and challenging the status quo.
Highly adaptable and able to thrive in a fast-paced, results-driven environment.

Position: On-Ground Project Manager

Key Responsibilities

1. Operational Oversight

Monitor staff attendance, punctuality, and general conduct
Supervise daily office activities and ensure smooth operations
Manage office utilities, resources and ensure infrastructure is functioning efficiently
Oversee adherence to company policies and general administrative order

2. Project Monitoring & Execution

Track progress on ongoing initiatives and ensure timely completion
Coordinate logistics and resource allocation for in-country projects
Maintain a tracker of all active workstreams with regular status updates
Follow up on deliverables across internal teams and vendors

3. Verification & Compliance

Validate procurement, delivery, and condition of assets and resources
Conduct random checks on operational activities to ensure transparency
Monitor local compliance with government and regulatory requirements
Maintain up-to-date documentation and accurate records

4. Liaison & Representation

Act as the company’s representative in meetings with banks, government offices, regulators, vendors, and service providers
Facilitate and accompany site visits, inspections, or audits
Represent the company’s interests during local negotiations and engagements

5. Reporting & Communication

Submit structured weekly and monthly updates to consultants and leadership
Escalate operational risks, irregularities, or critical incidents immediately
Document observations, decisions, and follow-ups from local interactions
Assist in collating data for audits and business reviews

6. Team Coordination

Support onboarding and orientation of on-ground staff
Act as a local liaison for bridging communication between the team and management
Monitor team morale and help implement employee engagement activities
Escalate HR issues or team conflicts when required

7. Financial Tracking

Track and verify operational expenses and petty cash
Validate expense claims and ensure financial documentation is in order
Assist in budgeting or cost tracking as required

8. Security & Risk

Ensure the safety and security of office premises and company assets
Flag any internal or external risks to operations
Monitor potential misconduct and report any anomalies

Requirements

Degree or better in Projects Management or related filed with 3+ Prior experience in operations, administration, or project management
Strong communication, coordination, and reporting skills
High level of integrity, accountability, and discretion
Strong organizational and documentation skills
Comfortable working independently and managing cross-functional relationships
Familiarity with working in multicultural or internationally-backed organizations is a plus
Strong proficiency in project management tools (e.g., Clickup) and ability to train team members on basic tech tools and processes when needed.

Candidates meeting the above requirements should submit their applications to hr.skyrocklabourconsultants@gmail.com not later than 31st May 2025.