Property Manager

Job description

About the Role:
We are seeking a highly organized, friendly, and tech-savvy individual to oversee the day-to-day operations of our newly built, modern, and fully furnished apartments in Chalala. This role is ideal for someone who is passionate about hospitality and has experience with online booking platforms and customer service.

Key Responsibilities:

1. Booking & Guest Management

Manage apartment listings on Airbnb, Booking.com, and other short-term rental platforms
Respond promptly to guest inquiries and booking requests
Coordinate guest check-ins and check-outs, welcome guests on arrival, and provide a brief tour of the apartment
Handle guest complaints or special requests professionally and efficiently

2. Operations & Supervision

Supervise housekeeping and gardening staff to ensure apartments are clean, well-maintained, and ready for guests
Maintain cleaning schedules and ensure timely turnaround of apartments
Monitor inventory levels (toiletries, linens, etc.) and request supplies as needed
Conduct regular inspections of the apartments and property

3. Sales & Marketing

Promote the apartments on social media (Facebook, Instagram, WhatsApp, TikTok) to increase visibility and bookings
Create engaging content (photos/videos) to showcase the property
Implement promotions, offers, or collaborations to attract new guests
Identify additional online and offline sales channels

4. Administration & Reporting

Maintain a booking calendar and generate weekly reports on occupancy, revenue, and guest feedback
Keep records of expenses and coordinate with management on budgets and pricing
Make recommendations for improvements to enhance the guest experience

Qualifications:

Proven experience in hospitality, front desk/reception, or Airbnb/short-term rentals
Familiarity with Airbnb, Booking.com, and other booking platforms is a must
Strong communication and interpersonal skills
Tech-savvy – able to use smartphones, booking apps, and social media effectively
Highly organized, proactive, and customer-focused
Must be fluent in English; knowledge of other local languages is a plus
Must be based in or able to travel easily to Chalala

Working Hours & Compensation:

Flexibility required depending on guest check-in/check-out times
Compensation to be discussed based on experience; may include a base salary + performance-based incentives

To Apply:

Please send your CV to careers@talenthousepeople.com before the 2nd of June, 2025.