Product Operations Associate

Job description

Job Title: Product Operations Associate
Location: Lusaka, Zambia & Kenya (Hybrid/On-site)
Salary: Competitive / Open

About Us
We are an innovation-driven organization committed to building intelligent, tech-enabled solutions that address real business challenges. As part of our Enterprise Products team, you’ll play a key role in scaling high-impact technology products that power the heart of our operations.

About the Role
As a Product Operations Associate, you will sit at the intersection of product development, operations, and user experience. Reporting to the Head of Product, you’ll work closely with cross-functional teams — including technology, operations, and business stakeholders — to ensure that our products are not only robust and scalable but also aligned with the evolving needs of our users and business.

Key Responsibilities

Product Functionality Oversight: Manage and monitor day-to-day operations of existing products by handling configurations and responding promptly to change requests.
Product Development Support: Translate business and user needs into clear documentation such as use cases, flowcharts, mock-ups, and Product Requirements Documents (PRDs).
Product Launch & Rollout: Lead the planning and execution of product and feature launches, ensuring smooth rollouts and timely resolution of stakeholder queries.
Technical Issue Resolution: Investigate and escalate bugs and technical issues from the field team by coordinating with engineering and QA teams for resolution.
Process Automation: Design and implement workflow automations using tools like Zapier, Google Scripts, or other low-code platforms to improve operational efficiency.
Cross-Functional Collaboration: Partner with product managers and various teams throughout the product lifecycle — from ideation and design to testing and release.
Quality Assurance & Testing: Conduct functional and regression testing for applications, web panels, and automations to ensure quality, performance, and user satisfaction.

Qualifications & Skills

Bachelor’s degree in a relevant field (e.g., Computer Science, Information Systems, Business, or Engineering).
1–3 years of experience in product operations, business analysis, or a related function.
Strong analytical and problem-solving skills.
Excellent documentation and communication abilities.
Familiarity with workflow automation tools (Zapier, Google Scripts, etc.).
Experience with product lifecycle management and agile methodologies is a plus.
Comfortable working in a fast-paced, dynamic environment with cross-functional teams.

What We Offer

Opportunity to work on high-impact products solving real-world challenges.
Collaborative and inclusive team culture.
Room for growth and skill development across product, tech, and operations.
Competitive compensation and benefits.

Application Deadline: 30th May 2025
Start Date: As soon as possible

To Apply: https://bloomix.netlify.app/jobs/Bloomix/6829f841ba03f195074009a7

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.