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Product Operations Associate

Nchitonet Recruitment Lusaka

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: Nchitonet Recruitment

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerNchitonet Recruitment
  • LocationLusaka
  • Employer websitewww.nchitonet.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Nchitonet Recruitment
Location
Lusaka
Posted
May 18, 2025
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
  • Full Time
  • Lusaka

Website Nchitonet Recruitment

Job description

Job Title: Product Operations Associate
Location: Lusaka, Zambia & Kenya (Hybrid/On-site)
Salary: Competitive / Open

About Us
We are an innovation-driven organization committed to building intelligent, tech-enabled solutions that address real business challenges. As part of our Enterprise Products team, you’ll play a key role in scaling high-impact technology products that power the heart of our operations.

About the Role
As a Product Operations Associate, you will sit at the intersection of product development, operations, and user experience. Reporting to the Head of Product, you’ll work closely with cross-functional teams — including technology, operations, and business stakeholders — to ensure that our products are not only robust and scalable but also aligned with the evolving needs of our users and business.

Key Responsibilities

Product Functionality Oversight: Manage and monitor day-to-day operations of existing products by handling configurations and responding promptly to change requests.
Product Development Support: Translate business and user needs into clear documentation such as use cases, flowcharts, mock-ups, and Product Requirements Documents (PRDs).
Product Launch & Rollout: Lead the planning and execution of product and feature launches, ensuring smooth rollouts and timely resolution of stakeholder queries.
Technical Issue Resolution: Investigate and escalate bugs and technical issues from the field team by coordinating with engineering and QA teams for resolution.
Process Automation: Design and implement workflow automations using tools like Zapier, Google Scripts, or other low-code platforms to improve operational efficiency.
Cross-Functional Collaboration: Partner with product managers and various teams throughout the product lifecycle — from ideation and design to testing and release.
Quality Assurance & Testing: Conduct functional and regression testing for applications, web panels, and automations to ensure quality, performance, and user satisfaction.

Qualifications & Skills

Bachelor’s degree in a relevant field (e.g., Computer Science, Information Systems, Business, or Engineering).
1–3 years of experience in product operations, business analysis, or a related function.
Strong analytical and problem-solving skills.
Excellent documentation and communication abilities.
Familiarity with workflow automation tools (Zapier, Google Scripts, etc.).
Experience with product lifecycle management and agile methodologies is a plus.
Comfortable working in a fast-paced, dynamic environment with cross-functional teams.

What We Offer

Opportunity to work on high-impact products solving real-world challenges.
Collaborative and inclusive team culture.
Room for growth and skill development across product, tech, and operations.
Competitive compensation and benefits.

Application Deadline: 30th May 2025
Start Date: As soon as possible

To Apply: https://bloomix.netlify.app/jobs/Bloomix/6829f841ba03f195074009a7

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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