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Job description

Overview

We are recruiting!

Our client in Lusaka, is looking for a Head of Insurance to join their team for a job vacancy within the services industry.

To apply, or for more information, follow the link below.

Head of Insurance – Zambia

Reports to        : CEO

Location           : Lusaka

Department    : Assurance

PURPOSE OF THE JOB          

To establish, lead and grow the company’s insurance operation in Zambia, with a focus on penetrating the emerging individual and group life funeral insurance markets. The incumbent will be responsible for driving market entry strategies, developing distribution channels, ensuring regulatory compliance, and building a sustainable insurance business aligned with the Group’s vision of being trusted and supportive partner in times of need.

KEY PERFORMANCE AREAS

Enhance and diversify product offerings to meet evolving customer needs and drive
growth by identifying and leveraging cross-selling opportunities in the market.
Develop and execute a growth strategy for the Zambian insurance operation aligned with group goals.
Accountable for insurance sales performance
Responsible for portfolio growth and achievement of the insurance strategic KPIs
Identify market opportunities and design fit for purpose funeral life insurance solutions.
Build strategic partnerships with community groups, employers, religious institutions, financial institutions and cooperatives to drive group scheme uptake.
Ensure full compliance with the Zambian regulatory framework and licensing requirements.
Manage claims ratios.
Support talent development and create future local leaders within the insurance business.
Collaborate with funeral services and other business units to ensure integration and cross-selling.
Analyse key performance indicators and implement improvements.
Develop and implement alternative insurance product distribution
Conduct thorough market research to identify emerging trends, customer needs, and competitive dynamics.
Monitor financial performance against targets, identifying and addressing variances.
Build, Lead and mentor a high-performing Insurance team, fostering a culture of excellence, accountability, and continuous development.

EDUCATIONAL REQUIREMENTS

Bachelor’s Degree in Insurance, or any related field.
Master’s Degree will be an added advantage
Minimum of 8 years’ experience in the insurance industry, with at least 5 years in a senior management role.
Experience working in or with insurance markets in Zambia or Southern Africa.

REQUIRED COMPETENCIES            

Strategic and commercial acumen.
Strong leadership and people management skills.
Excellent communication and stakeholder engagement.
Analytical thinking and financial literacy.
Deep understanding of insurance operations and compliance.
Innovative thinking