ERP Applications Support Manager

Job description

Description:

Reporting to Head – Financial Systems functionally and Manager – System Administration administratively. The incumbent is responsible for management and maintenance of the ERP system, ensuring its smooth operation and supporting users with resolution of technical issues, system upgrades, and system configurations to optimize business processes and financial management reports. The incumbent is expected to be an avid change driver, leading system innovation and primarily administering the financial management application besides other interfaced enterprise applications.

Main Duties:

Sets up and configures the ERP application systems to meet the organization’s specific needs.
Diagnoses and resolves hardware, software, and user access challenges that arise.
Monitors system performance, identifying bottlenecks, and optimizing the system availability for efficient operations.
Implements and maintains security protocols in line with internal control policies to protect data and prevent unauthorized access.
Manages data safety and integrity within the ERP systems, including backups, data validation and data migration/restoration.
Provides training to end-users on the effective utilization of the ERP systems across all the different modules to support sustained higher productivity within the ERP environment.
Responds to end-user queries and providing prompt technical support within timelines committed to in the service level agreement (SLAs).
Manages user accounts, setting and enforcing system user permissions, and user role management within the application systems.
Analyzes and accurately captures end-user requests for financial and management reports, and prepare system reports using appropriate enterprise intelligence data extraction tools.
Implements software updates, patches, and upgrades to ensure the system is running the latest version.
Coordinates and manages system upgrades, ensuring minimal disruption to business operations.
Works with business users to identify areas for improvement in ERP workflows and processes.
Communicates technical information to both technical and non-technical users.
Collaborates with other IT staff and business stakeholders to ensure the ERP application system meets the organization’s needs.

Qualifications:

Grade 12 School Certificate with at least 5 credits, including English and Mathematics.
Masters degree in Computer Science, Software Engineering or related technical discipline.
Minimum of 5 years hands-on experience working on high-end multi-modular and multi-currency ERP application systems, such as SAP, Oracle, Microsoft Dynamics, SunSystems, Sage Enterprise, etc.
Demonstrable experience in implementation of high-tier ERP application systems in complex operational and commercial environments, integrating various functional modules seamlessly for optimal efficiency.
Ability to diagnose and resolve technical issues promptly and effectively.
Excellent communication skills to be able to interact effectively with both technical and non-technical staff.
Ability to manage multiple tasks and projects simultaneously.
Ability to thoroughly analyze and manage bulk data across different applications and identify synergistic areas for system improvement.

Suitably qualified candidates are invited to apply. However, only shortlisted candidates will be contacted.