Manager – Operations and Administration

Job description

Veritas General Insurance Plc is a faith-based General Insurance Company that has been providing non-life products to the public since 2015. The company has branches and agencies in Kabwe, Ndola, Kasama, Solwezi, Kasumbalesa, Livingstone, Choma, Monze, Mazabuka, Chipata, Mpika, Mansa, and Nakonde. VGI seeks to recruit a suitable candidate for the Manager -Operations and Administration role. Do you have what it takes?

Reporting to: Chief Executive Officer

Responsible for providing overall strategic direction and leadership to the operation and administration function of the company.

Key Performance Indicators (KPIs)

Participate in the company’s planning to present the Operations perspective on issues and evaluate the impact of any decision that may be considered.

Manage corporate governance processes and secretarial functions.

Manage operations of underwriting, credit control, and claims processing.

Formulate Operational guidelines in line with the company strategy.

Analyse the effectiveness of processes and systems in use and recommend corrective action or automation.

Contribute to the development of company strategy by providing a company view on improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.

Manage departmental budgets and escalate out-of-budget items to the CEO’s approval.

Benchmark the productivity of departments against industry standards and create measures to improve production.

Drivers

Be an integral part and driver of the strategic planning, budgeting, and forecasting of the company’s requirements and decision-making process.

Build strong relationships with key stakeholders, government, suppliers, etc, to ensure correct focus and direction of the company at Operation and administration level.

Accountable for driving the company model under the operational and administrative environment.

Serve on several committees where applicable.

Ensure that risk is effectively addressed in all aspects of the company.

Ensure that a proper infrastructure (systems and staff complement) is maintained and developed for the company.

People management/ Leadership

Build strong relationships with key stakeholders and peers in Executive Management to ensure the correct focus.

Provide clear directions on strategic goals, translating and prioritizing them into company and performance measures.

Lead, inspire, and coach a team of high-calibre professionals, creating succession to key roles and enhancing management capability.

Monitor the strict adherence to governance and set standards of professionalism across the functions.

Ensure that managers create effective workforce plans and recruitment demand plans for their areas.

Review Performance Improvement reports to determine the effectiveness of interventions.

Personal Attributes

Leadership and management abilities to oversee the company

Possesses a passion to help team members and clients

Detail-oriented, Goal -and task-driven.

Strong process and planning oriented.

Designs efficient systems, seeks productivity.

Ability to delegate to the right team members.

Educational and Experience requirements.

University Degree in Economics, Company Administration, Computer Science, Finance, Insurance and Pension Management, or Actuarial Science.

A postgraduate degree or an MBA from a recognised institution is an added advantage.

Should have a minimum of 10 years work experience in General Insurance, Banking, or Financial services of which a minimum of 5 years should be at a senior management level.

Financial reporting capabilities, including budgeting and cash flow management

Strong general IT infrastructure knowledge.

Strong human capital management knowledge.

Good company acumen and understanding of product development and pricing.

Effective asset liability management in non-life Insurance.

How To Apply

Candidates who meet the above job specifications, competences, skills, and attributes should send their applications, enclosing their detailed Curriculum Vitae (indicating references with traceable email addresses), Photocopies of NRCs, Professional and any other relevant documents, in hard copy form only to:

The Chief Executive Officer

Veritas General Insurance PLC

Plot BRT6/ 60, Kabulonga Road

Kabulonga

Lusaka

Or Email: david@veritasgeneral.com