Shop Attendant x2

Job description

Role Description
At KEB Shop, the shop attendant is responsible for creating a positive and pleasant shopping experience for customers while maintaining the store’s efficiency and operations.

Educational Requirements and attributes

Full Grade twelve Certificate
Certificate in Marketing and sales will be an added advantage.
Experience in the sales, ideally in a cosmetic shop or salon would be an advantage
Excellent attention to detail, problem solving, ability to work well with others
Strong persuasive and communication skills
Patient and able to remain calm under pressure
Ability to use initiative
Customer service skills.

Key Responsibilities

Customer Service: Greeting and assisting customers in a friendly and professional manner. Providing product information, answering questions, and helping customers find the items they need.
Sales: Actively promoting products and services to increase sales. Suggesting complementary items, upselling, and cross – selling to enhance the customer’s shopping experience.
Cash Handling: Processing transactions, handling payments, and providing accurate change. Operating cash registers, handling mobile payments, or other payment systems.
Stocking Shelves: Replenishing merchandise on the sales floor to maintain adequate stock levels. Ensuring products are neatly displayed and organized.
Merchandising: Arranging and displaying products to attract customers and highlight promotions or new items effectively.
Inventory Management: Assisting with inventory counts and reporting discrepancies to management. Ensuring products are properly labeled with prices and information.
Handling Complaints: Addressing customer complaints and concerns in a professional and timely manner. Finding solutions to resolve issues and ensuring customer satisfaction.
Cleaning and Maintenance: Keeping the store clean, tidy, and organized. Performing routine cleaning tasks to create a pleasant shopping environment.
Product Knowledge: Staying informed about product features, specifications, and benefits to provide accurate information to customers.
Security: Monitoring the store for potential theft or shoplifting and reporting any suspicious activities to security or management.
Restocking: Unpacking and stocking merchandise received from suppliers in the storage area and restocking it on the sales floor.
Opening and Closing Duties: Preparing the store for opening and securing it at the end of the day. This may involve tasks like cash reconciliation, turning off lights, and setting the alarm.
Telephone and Online Support: Answering phone calls and assisting customers with inquiries or orders placed online.
Promotions and Events: Assisting with in-store promotions, sales events, and product launches.
Any other duties may be assigned.

All suitably qualified and interested candidates can apply by sending updated CVs with 3 traceable references to kebtechnologies@gmail.com or bkkatongo@yahoo.com.

Ndola residents are encouraged to apply.