Multiple Jobs

Job description

Onelife is a licensed long term (Life) insurance provider in Zambia. Regulated by the Pensions and Insurance Authority (PIA) OneLife specializes in Life and Health Insurance. OneLife requires, a versatile, dynamic, self-motivated, highly credible, and suitably qualified individuals to fill the vacant positions below.

1.) Individual Life Sales Manager (1) – Job Description Summary

Develop competencies and processes required to create an effective and efficient sales organization

Propose a commensurate commission structure that fosters and encourages increased productivity from the sales force and other distribution channel partners

Manage direct sales agent KYC and other compliance matters

Establish effective relationships and collaborations with other departments (Marketing, finance, Customer Services etc to address key business issues and opportunities

Identify key distribution channel partners

Partner with the Customer Care Manager & Business Relationship Manager in the development of key customer relationship management

Coordinate with Business Development Managers to ensure pay point penetration strategies are in place and effectively support OneLife business and conversion processes

Create and implement effective direct sales strategies and lead nationwide direct sales personnel toward achievement of corporate sales objectives.

Ensure effective hiring, orientation, training, development and retention of sales and clinical education staff.

Provide supervision through field visits, observations and measurement of results to include performance appraisals and salary reviews.

Provide sales management, budget control, compensation programs and incentive planning.

Proactively identify changes in delivery systems, and competitive pressures to develop and modify strategies and tactics accordingly.

Prepare monthly, quarterly and annual sales forecasts.

· Qualification and Experience

Grade 12 (or equivalent)

Bachelor’ degree in Business field,

Qualification in Insurance is an added advantage

Proven record of previous sales and management of group life, credit life and group funeral experience are a must

At least 5 years in experience in a similar insurance sales role

2) Group Risk Manger (1) – Job Description Summary

Conduct market research to identify selling possibilities and evaluate customer needs

Actively seek out new sales opportunities through cold calling and gathering intelligence on renewal dates

Set up meetings with potential clients and listen to their wishes and concerns

Prepare and deliver appropriate presentations on products and services

Create frequent reviews and reports with sales and financial data

Using the Group risk pricing tool to make competitive quotes to prospects

Participate on behalf of the company in exhibitions or conferences

Negotiate/close deals and handle complaints or objections

Collaborate with team members to achieve better results

Gather feedback from customers or prospects and share with internal teams

Collect and maintain KYC documentation for all clients

On-going relationship building with all stakeholders (internal & external)

Investigate client queries within the agreed service level and ensure that client receives timeous feedback.

Escalate client queries to the relevant department or stakeholders.

Provide accurate information and advice to clients and stakeholders to ensure that the client receives the appropriate after sales services.

Build and maintain relationships with clients and internal and external stakeholders.

Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.

Make recommendations to improve client service and fair treatment of clients within area of responsibility

Meet Group Life, Credit Life and Group Funeral annual budget

Identify opportunities to enhance cost effectiveness and increase operational efficiency

Manage financial and other company resources under your control with due respect

Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Qualification and Experience

Grade 12 (or equivalent)

Bachelor’ degree in Business field

Proven record of previous sales and management of group life, credit life and group funeral experience is a must

At least 5 years in experience in a similar sales role

3) Individual Life Operations Manager (1) – Job Description Summary

Oversee daily operations across the full policy lifecycle including onboarding, underwriting coordination, policy issuance, premium billing, alterations, customer service, renewals, and claims processing.

Ensure timely and accurate screening of new business applications in line with underwriting guidelines and company standards.

Lead the continuous improvement of operational workflows to reduce turnaround times and improve service levels.

Manage, mentor, and develop a team of operations staff, ensuring clear KPIs and performance standards are met.

Foster a culture of accountability, collaboration, and customer service excellence.

Coordinate training and capacity building for team members to stay updated on systems, product changes, and regulatory developments.

Work closely with internal departments such as underwriting, sales, IT, finance, and compliance to ensure seamless policy administration.

Serve as a point of escalation for operational issues and work to resolve them effectively and efficiently.

Maintain high levels of service quality and responsiveness to both internal and external stakeholders.

Ensure adherence to all applicable regulations, internal policies, and industry best practices across all stages of the individual life insurance process.

Proactively identify operational risks and implement effective controls and mitigation strategies.

Oversee the use of administration systems and contribute to system enhancements where required.

Prepare and analyze operational reports for management, identifying trends, issues, and opportunities for improvement.

Collaborate with IT and business teams on processes, automation and digital transformation initiatives.

Qualification and Experience

Bachelor’s degree in business, Insurance, Finance, or related field.

Professional insurance qualification is a plus.

Minimum 5–7 years of experience in life insurance operations, with at least 2 years in a management role.

Strong knowledge of the retail life insurance value chain, including underwriting, policy servicing, and claims.

Proven experience managing teams and driving process improvements.

4) Sales Executive (1) – Job Description Summary

Conduct market research to identify selling possibilities and evaluate customer needs

Actively seek out new sales opportunities through cold calling, networking and social media to meet set sales targets

Set up meetings with potential clients and listen to their wishes and concerns

Prepare and deliver appropriate presentations on products and services

Create frequent reviews and reports with sales and financial data

Ensure the availability of stock for sales and demonstrations

Negotiate/close deals and handle complaints or objections

Collaborate with team members to achieve better results

Gather feedback from customers or prospects and share with internal teams

Sales presentation to local and regional companies

Sell the One Life products to agreed standards

On-going relationship building with all stakeholders (internal & external)

Attend corporate events for prospecting purposes

Investigate client queries within the agreed service level and ensure that client receives timeous feedback.

Escalate client queries to the relevant department or stakeholders.

Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.

Provide expertise and advice to clients and stakeholders.

Build and maintain relationships with clients and internal and external stakeholders.

Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.

Make recommendations to improve client service and fair treatment of clients within area of responsibility.

Identify opportunities to enhance cost effectiveness and increase operational efficiency

Manage financial and other company resources under your control with due respect

Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Qualification and Experience

Bachelor’ degree in Business field

Proven record of previous sales and management experience is a must

At least 3 years in experience in a similar sales role

Application Mode

Send your CV and Professional qualifications, scanned as one document before 16th May 2025, indicating on the subject line the role you are applying for to: sikalawos@one.co.zm and cc Careers@one.co.zm