Receptionist

Job description

Receptionist

1.  Role’s Purpose : Icypeed Logistics is seeking a friendly, organized, and professional receptionist to be the first point of contact for our company. The ideal candidate will manage the front desk, greet visitors, handle incoming calls, and perform various administrative tasks to ensure the smooth running of our office.

2.  Responsibilities and Duties:

Front Desk Management

Greet vistor’s and clients in a warm, courteous, and professional manner.
Maintain a clean, organized, and welcoming reception area at all time
Handle and resolve minor customer concerns or complaints, and manage the complaints register.
Uphold the company’s image by maintaining a professional demeaner in all interactions.
Answer incoming phone calls promptly and direct them to appropriate staff or department.
Handle general inquiries about the company’s products, services, or policies.
Assist with data entry tasks, filing, and maintaining digital and physical records.
Manage appointment scheduling for staff or meeting rooms.
Arrange refreshments and materials for client meetings and events.
Maintain calendars and notify relevant staff of upcoming meetings.

Office Operations and Support

Support other administrative staff with overflow work, including word processing, data entry, and Internet research tasks.
Monitor office equipment (printers, copies, fire extinguishers) and report malfunctions
Ensure that reception supplies and office supplies are adequately stocked.

Compliance and Confidentiality

Follow company policies, procedures, and safety regulations.
Maintain confidentiality of sensitive information obtained through reception and administrative tasks.
Ensure compliance with data protection and privacy regulations when handling client and staff information.

3.   Minimum Qualifications:

A diploma in business administration or equivalent; additional certification in Office Management is a plus.

2 years experience as a receptionist, front desk representative, or similar role.

Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Excellent verbal and written communication skills.

Strong organizational and multitasking abilities.

Professional appearance and demeaner.

Ability to handle confidential information with discretion.

Applications close on Friday the 9th of May 2025