Relationship Manager – SME Banking

Division: Retail Banking

Department: Retail Banking

Essential Information:

To establish and maintain positive customer relationships through a bundle of new and existing products

Reporting Relationships:

Functionally reports to the Heads; SME Banking

Job Duties:

Acquisition of new customers for SME Banking by aggressively marketing the bank’s products to improve deposit liability growth
Prepare documentation on the creation of risk assets to increase business office profitability
Aggressively market the bank’s products to ensure favourable market response and optimum build-up of revenue.
Cross-selling of existing and new products to existing and new clients and effective relationship management.
Ensure the reactivation of dormant accounts and relationships to improve deposit liability growth and profitability.
Making calls and visiting business customers as well as attending meetings
Implementing the delivery of marketing strategies and targets
Processing data to produce accurate facts, figures, and reports
Facilitating, establishing and maintaining effective relationships with new and existing customers

Key Performance Indicators:

Must deliver on all financial targets
Achieve approved SME Banking account volumes
Achieve assigned PBT targets

Skills:

Ability to evaluate needs of customers, and determine what products or service would best serve those needs
Interpersonal and communications skills.
Selling and marketing skills
Must be self-solution driven, proactive and have acceptable knowledge of the business environment

Job Requirements & Knowledge:

Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy

Application requirements:

Minimum educational level – Bachelor’s degree with credit or better in any relevant area of discipline
Full Grade Twelve School Certificate with five (5) Credits including English and Mathematics
ZAQA verified certificates
Two (2) to four (4) years cognate experience

To Apply:
Qualified candidates meeting the above requirements must send copies of their CV, a cover letter and academic qualifications  in a single document to careers.zambia@ubagroup.com before the 15th of May, 2025.