Front Desk Receptionist

Job description

1. ROLE IDENTIFICATION

Job Title: FRONT DESK

Direct Reports:

EXECUTIVE ASSISTANT ADMIN

2. JOB PURPOSE

The job purpose of a receptionist is to serve as the first point of contact for visitors and callers, providing a welcoming and professional interface for the organization.

3. KEY RESPONSIBILITIES

Warmly welcome visitors and clients to the office.
Direct visitors to the appropriate person or department.
Manage a multi-line telephone system.
Answer inquiries and provide information to callers.
Schedule appointments and maintain calendars.
Arrange meetings and conference rooms as needed.
Sort and distribute incoming mail and packages.
Prepare outgoing mail and courier shipments.
Provide administrative support to various departments as needed.
Assist in maintaining office supplies and equipment.
Monitor and ensure the security of the office premises.
Control access via the reception desk (issue visitor badges).
Ensure the reception area is tidy and presentable.
Maintain office security by following safety procedures and controlling access via the reception desk.

4.NATURE OF DECISION MAKING

a) Strategic
b) Financial
c) Analytical

5. QUALIFICATIONS: Minimum

Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English
Certificate or Diploma in Office Administration

6.EXPERIENCE:

Minimum 1-2 years Proven work experience in a similar role

ATTRIBUTES & SKILLS

Proven experience as a receptionist or in a customer service role.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Professional attitude and appearance.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Ability to maintain confidentiality and handle sensitive information with discretion.