Waiter

Job description

Position Title:           Waiter

Reports to:                Liuwa Camp Manager

Location:                   Liuwa Plain National Park (LPNP)

Type of contract:     Fixed Contract

Position:                    One

Background

African Parks (AP) is a non-profit conservation organisation that takes on responsibility for the long-term management of protected areas in partnership with governments and local communities. AP manages 23 protected areas in 13 countries covering over 20 million hectares in Angola, Benin, Central African Republic, Chad, the Democratic Republic of Congo, Malawi, Mozambique, the Republic of Congo, South Sudan, Rwanda, Zambia and Zimbabwe.

Duties and responsibilities:

Greet guests by name with a cheerful smile, paying attention to their needs.
Anticipate guest needs.
Report any guest concerns and complaints to the head waiter.
Take meal orders and serve hot and cold beverages, ensuring smooth communication between the kitchen and dining area.
Prepare tables according to the number of guests and their menus.
Attend to younger guests and guests with special needs.
Keep the main dining area clean and comfortable for guests, adhering to hygienic camp policies.
Greet guests by name and create a welcoming atmosphere.
Maintain a clean and organized bar area, ensuring glasses, equipment, and supplies are in order.
Accurately record bar stocks.
Report any breakages to the Head Waiter.

Required Skills and Competencies

Previous experience as a waiter or in customer service is preferred
Strong interpersonal and communication skills
Ability to multitask and work well under pressure
Attention to detail and strong organizational skills
Flexibility to work evenings, weekends, and holidays
Must be able to stand and walk for extended periods

Role requirements

High School Certificate
Previous experience in a customer service or waitstaff role preferred.
must be able to interact clearly and professionally with guests and team members.
Knowledge of food and beverage menus
Friendly, attentive, and courteous.
Ability to stand and walk for long periods
Ensure prompt service.
Flexibility to work various shifts, including evenings, weekends, and holidays.

African Parks Zambia is an Equal Opportunity Employer.

Applicants for this position must have a clean record and traceable references. Candidates must include a daytime contact number.

Interested and qualified candidates must submit their CV with a cover letter describing their suitability for the role. All applicants must include at least 2 contactable references, certified copies of NRC and relevant Qualifications.

Application must be addressed to the Human Resources Manager, and sent to hr.zambia@africanparks.org by 25th  April 2025.