Customer Service Agent

Job description

Company: Tigmoodotcom

Positions: Customer Service Agent 3 – Lusaka

Main Purpose of Job and objective:

To achieve trading base and profitable revenue growth through the development of face-to-face and over the phone, long term customer relationships enabling high levels of retention and acquisition of new business within the Ad-hoc, Small, Medium and Large customer classifications. The Customer Service Agent with experience of Fast-moving consumer goods (FMCG) products that sell quickly, such as soda drinks, beer, wine etc. Customer Service Agent will be reporting to Dashboard and Customer Service Manager.

KEY JOB RESPONSIBILITIES/ACCOUNTABILITIES

To gather competitor and customer data through field sales activities in order to create awareness of local market trends and competitors activities.
Interacts with customers, face-to-face, to establish market information specific to them.
Observe local market trends and relates impacts upon their customers.
Collects competitor intelligence e.g. Rate Tariffs, brochures, etc.
Shares information within the sales team to improve the ability of yourself and others to identify the most applicable Tigmoodotcom service against competitor product offers.
Passes on the information gathered to the sales department for further analysis.

Qualifications/Experience:

Grade 12 certificate
Diploma in Sales, Business Administration Sales, and Marketing.
Degree in Sales, Business Administration and Sales and Marketing would be an added advantage.
Computer literacy with good command of written and spoken English.
1 to 5 years sales experience in the related Customer Service Industry by online, phone, face-to-face and business to business.
Proven good record of accomplishment in achieving sales targets.
Organizational awareness (structure, products and services)

Interested candidates meeting the above qualifications should send their application letters and academic qualifications in one scanned document PDF File to recruitment@mercury.co.zm not later than 30 /04/2025 only shortlisted candidates will be called for interviews.