Collections Manager

ExpressCredit is a global consumer finance company operating in Zambia and three surrounding countries, including Namibia, Botswana, and Lesotho.

We operate a multi-channel lending platform for private and government sector employees underserved by mainstream financiers. As a good corporate citizen, our goal is to help people in need of short-term and long-term financial assistance – all of which make a meaningful and lasting impact on the local communities. Express Credit is a game-changer and one of the fastest microlenders in the country. A combination of new technologies, mobile sales, and a network of branches and direct sales positions us well for growth and building a sizeable, well-performing loan portfolio. We are looking for a suitably qualified, competent, and highly motivated professional based in Lusaka to fill the position of Collections Manager.

Summary Key Responsibilities:

Lead and manage the collections team, providing guidance, mentorship, and training to ensure high performance.
 Oversee and streamline collection operations, ensuring efficient execution of departmental tasks.
Evaluate team performance and make recommendations in line with departmental standards.
Establish key performance indicators (KPIs) and regularly assess and report on departmental performance.
 Ensure efficient allocation of resources within the collection team to maximize effectiveness.
  Develop and implement collection strategies aligned with business objectives.
 Identify and drive process improvements to enhance efficiency and effectiveness in collections.
  Optimize collection processes by monitoring performance and adjusting procedures for better resource utilization.
  Generate and update performance reports, providing strategic insights to support decision-making for management committees
 Effectively monitor and maintain accurate loan and age analysis files and ensure accurate loan classification as provided for in the company credit policy
 Support and provide guidance to the back-office team in the preparation, submission, and tracking of expected collection files, ensuring timely invoicing, receipt, and reconciliation of collected amounts in alignment with financial processes.
  Escalate unpaid loans to the legal or field team for the next collection stages, in accordance with the credit policy.
Work closely with other departments (finance, legal, and risk) to align collection strategies with broader company objectives.
 Manage and adhere to the internal service level agreements.
  Stay updated on industry regulations and best practices, ensuring the company remains compliant with evolving requirements.

Experience and Requirement

 Bachelor’s degree in finance, Accounts, business or equivalent
 5 years of demonstrated experience in a similar role and in related field preferably in a Micro Finance institution
 Credit management training will be an added advantage
 Demonstrated strong data analysis skills and Investigative skills.
  Demonstrated collection and debt recovery skills
 Demonstrated leadership covering the work experience period
 Strong understanding of credit analysis and policies
  Good understanding of Risk management principles
  Problem-solving and decision-making abilities.
  Exceptional analytical skills and a good eye for detail.
 Ability to cope under pressure and Stress management skills.
  Good planning and organization skills
 Good communication and presentation skills
  Holder of a valid driving license