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Field Collections and Recoveries Officer

FINCA Zambia Zambia

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: FINCA Zambia

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerFINCA Zambia
  • LocationZambia
  • Employer websitewww.finca.co.zm
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
FINCA Zambia
Location
Zambia
Posted
April 4, 2025
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
  • Full Time
  • Zambia

Website FINCA Zambia

Job description

The Field collections and recoveries officer is responsible for coordinating the debit recovery process by identifying and contacting default clients to minimize arrears which client relationship officers have failed to collect.

COMPETENCIES

Ability to effectively communicate with customers, colleagues, and stakeholders to resolve debt-related issues.
Skill to negotiate payment plans and resolve conflicts with customers in a professional and diplomatic manner.
Ability to analyze customer financial data, identify root causes of debt, and develop effective recovery strategies.
Ability to prioritize tasks, manage time efficiently, and maintain accurate records and documentation.
Understanding of relevant laws, regulations, and industry standards governing credit and collections practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitoring of the portfolio to identify clients that are above 30 days in arears.
Roll back arrears in 30 days par to par 1 day.
Identify the root causes of defaults and make recommendations to the supervisor for process improvements.
Pass on difficult debtors at appropriate time to legal.
Develop payment plans with defaulting clients and making sure that such clients pay according to the plan.
Conduct regular field visits to debtors’ locations to discuss outstanding debts.
Provide weekly reports on the recoveries

QUALIFICATIONS

Diploma/Degree in Banking and Finance, Business Administration, Economics or any other relevant Business-Related Course
A minimum of 2 years of relevant work experience in debt collection and credit risk management in a Bank/Microfinance Institution.
At least two years of experience in a financial institution, with exposure to credit or lending and debt collection functions.

If you meet the qualifications and are interested in this opportunity, we encourage you to submit your credentials to ZM_HR@finca.co.zm not later than Wednesday 8 April 2025

FINCA, an equal opportunity Employer!

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