Commercial Services Manager

COMMERCIAL SERVICES MANAGER

Yalelo is looking for a switched-on and results-driven Commercial Services Manager to work closely with  Retail Operations Managers, Commercial leadership, and cross-functionally to assure a high level of enabling support across our retail network and assure a well-functioning environment, that delivers an exemplary customer experience and secures the long-term success of the business.

Location: The role is based in Lusaka, however regular travel nationwide is required. The Right-Fit candidate will:

Agree and document performance targets with key stakeholders and cascade these to direct reports.
Oversee  and supervise  the  quality of work of reporting  line  structure  to ensure  that all tasks  are  performed correctly, efficiently, and effectively.
Be responsible for the ongoing improvement, and continued development, of our Strategic Facilities Maintenance Plan.
Inculcate a culture  of continuous improvement in auditing, and compliance against regulations, standards, and controls by examining and analysing records, reports, operating practices, and documentation; and recommending opportunities for strengthening internal frameworks.
Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement work practices and systems; resolve problems; complete audits; identify trends
Develop  policies and procedures  in order to build  and sustain high levels of performance  by the Commercial Services department.
Manage relationships with key third-party suppliers.
Serve as the primary point of contact when there are high-level internal customer issues related to infrastructure, equipment, effective running of facilities.
Forecast requirements; prepare budgets; schedule expenditures; analyze variances; initiate corrective actions.

The Commercial Services Manager Must Have:

Business Acumen.
Highly effective organisation and planning skills. Strong Leadership Skills.
Critical Thinking and Problem-Solving Skills.
Keen attention to detail and high level of integrity.

The Essentials:

Degree or equivalent.
Over 3 years of relevant work experience.
People  Management experience (preferably working with technical and/or multidisciplinary teams).

If this is YOU, Yalelo wants to hear from you today!!!