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Call Centre Agents x2

GS CASH ADVANCE LIMITED Kitwe and Ndola, Zambia

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: GS CASH ADVANCE LIMITED

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerGS CASH ADVANCE LIMITED
  • LocationKitwe and Ndola, Zambia
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
GS CASH ADVANCE LIMITED
Location
Kitwe and Ndola, Zambia
Posted
March 24, 2025
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.

Website GS CASH ADVANCE LIMITED

Job description

Locations: Kitwe and Ndola 

GS Cash Advance Limited has the prime aim of offering financial services to individuals that are in formal employment and are working for companies that GS has approved to be eligible companies in its data base. From its inception, the company has grown and continues to grow steadily with prospects of future expansion.

In view of this, we are hereby inviting well qualified, energetic, enthusiastic, self-motivated and focused professionals to apply for the following vacant position:

Key responsibilities

 Ensures that Call Center Agents Listen effectively to clients and probing to understand their challenges so as to overcome their queries using diplomacy and effective negotiations skills
Addressing issues that are raised by Call Center Agents through answering and resolving queries, complaints and any other issues relating to GS Cash Advance within agreed timelines.
Calling clients to remind them of making payments or any other information that needs disseminating.
 Managing sound relationships with clients through resolving queries and escalating unresolved challenges to the relevant supervisor (s)
 Consolidating weekly and monthly status reports prepared by Call Center Agents.
Ensures that Call Center Agents do not make less than 150 calls every day.

Qualifications

Fluent in English a must and should be able to fluently speak any of the following local languages; Bemba, Nyanja, Lozi, Tonga ,Kaonde among other Zambian Local Languages
 Excellent communication and interpersonal skills and customer service as well as negotiation skills.
High working knowledge of computer literacy, including an in-depth knowledge of Microsoft based applications.
Outstanding selling and negotiation skills.
Exceptional customer service skills and excellent telephone, phone etiquette.
Mature and with a high level of Professionalism.
A minimum of a full Grade 12 Certificate.
Excellent Phone etiquettes

How to Apply

If you identify with our mission and you enjoy working with diverse driven teams, please write an application/ cover letter clearly stating why you would be best suited for the vacancy and also drop an updated CV and Qualifications by 12:00 hours on or before 26th March, 2024 at GS Cash Advance Ltd via this link.

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