Relationship Managers – Commercial Banking

Division: Wholesale Banking

Department: Commercial Banking

Essential Information:

To drive client acquisition and manage existing Commercial client relationships consistent with the Bank’s strategy

Reporting Relationships:

Functionally reports to the Head, Commercial Banking

Administratively reports to Branch Manager

Job Duties:

Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs.
Identify and develop commercial banking relationships.
Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service
Establish and develop various sales strategies to meet ever changing customer needs in liaison with the Product Development Team
Maintain and acquire and reactivate customer relationships to improve deposit liability growth and mix.
Conduct market research and competitor analyses within marketing area and develop strategies that will give the bank a large part of the market within its vicinity.
Recommend the creation of viable and profitable risk assets to increase business office profitability weekly and monthly statistics/performance reports for management use.
Sourcing for and monitoring of customer’s tenured investment / facilities.
Design product offerings tailored to meet the needs of the commercial sector in the country while maintaining regular contacts with their executives to push the Bank’s business.
Initiate and carry out recovery action on non-performing credits facilities.

Key Performance Indicators:

Achieve the approved Commercial Banking PBT target for the Bank
100% attainment of annual targets (Deposits, Risk Assets, fees & commission, client conversions)
% of large corporate sector accounts controlled by UBA in the country
Timeliness in delivering revenue generation reports
Timeliness & effectiveness in completion of assigned tasks
Efficiency level at executing scheduled and ad hoc assignments
Effectiveness establishing new relationships
Targets Assigned Vs Actual

Skills:

Interpersonal skills
Advisory skill
Strategic Thinking
Relationship Management
Negotiation & Analytical skill
Product Development
Leadership skill
Selling & Marketing skill

Job Requirements & Knowledge:

Accounting, Finance and Financial analysis
Policy and Regulatory Interpretation skill and Implementation capability
Good understanding of the Zambian banking industry.
Knowledge of the bank’s policies, products and services.
Relationship management.
Knowledge on BOZ Regulatory policies.
Financial cost Management.
Internal processes and policies of the bank
Good understanding of financial services sector
Banking products

Application requirements:

Minimum educational level – Bachelor’s degree with credit or better in any relevant area of discipline
Full Grade Twelve School Certificate with five (5) Credits including English and Mathematics
ZAQA verified certificates
Two (2) to four (4) years cognate experience

To Apply:

Qualified candidates meeting the above requirements must send copies of their CV, a cover letter and academic qualifications  in a single document to careers.zambia@ubagroup.com before the 30th March, 2025.