Multiple Positions (10) – Luapula Water

Job description

ABOUT THE COMPANY

Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December 2008. LpWSC was specifically established to provide water supply and sanitation services to all the people in all the Areas of Luapula Province (Urban and Rural areas). Operations of the Company began in 2009, and the Company is currently operating in Six (6) out of the Twelve (12) districts of the province, namely: Mansa, Samfya, Kawambwa, Mwense, Nchelenge, and Chienge districts.

LpWSC now seeks to recruit high profile, self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic, and skilled individuals to fill the following vacant positions.

1. BILLING ADMINISTRATOR (1 POSITION)

Job Purpose

Reporting to the Manager Commercial Services, the Billing Administrator will be responsible for planning and coordinating the billing system administration.

Main Duties and Responsibilities (Principal Accountabilities)

Prepare and distribute bills to customers in a timely and accurate manner.
Maintain bill cycles to ensure seamless billing operations.
Manage and update customer database to ensure accuracy and completeness.
Perform data validation and cleansing to maintain data integrity.
Respond to and resolve customer complaints related to billing issues.
Provide excellent customer service and support to internal and external stakeholders.
Administer and maintain the billing system to ensure optimal performance.
Troubleshoot system issues and escalate to IT support when necessary.
Train users of the billing system to ensure effective usage.
Manage and supervise subordinates to ensure high-performance standards.
Conduct performance evaluations and provide feedback for improvement.
Prepare and submit reports on billing operations, customer database, and system performance.
Analyze data and provide insights to support business decision-making.

Qualifications:

Grade (12) Certificate with five O levels including English and Mathematics.
Bachelor’s Degree in Computer Science or Information Technology or a Business-related Discipline.
3 years’ experience in a similar role.
Member of a relevant Professional Body.
Qualifications must be verified by the Zambia Qualification Authority.

2. ACCOUNTANT – BUDGETS AND INVESTMENT (1 POSITION)

Job Purpose

Reporting to the Director Finance, the Accountant Budgets and Investment will be responsible for producing management accounts and providing expert financial management support in budgeting and investments, ensuring accurate financial forecasting, compliance with regulatory requirements, and optimal returns on investments.

Main Accountabilities:

Developing, implementing, and monitoring budgets to ensure accurate financial forecasting and control.
Analyzing financial data to predict future financial outcomes and identifying areas for cost reduction.
Identifying and explaining variances between actual and budgeted financial results.
Providing regular budget reports to management and stakeholders.
Evaluating investment opportunities, such as stocks, bonds, and other securities.
Providing recommendations on investment strategies and portfolio management.
Continuously monitoring investment performance and adjusting strategies as needed.
Providing regular investment reports to management and stakeholders.
Ensuring compliance with relevant laws, regulations, and standards governing investments.
Maintaining accurate and up-to-date financial records and data.
Identifying and mitigating financial risks associated with budgeting and investing.
Communicating financial information and insights to management, stakeholders, and other relevant parties.

Qualifications:

Grade (12) Certificate with five O levels including English and Mathematics.
Full ACCA, CIMA, CA Zambia or equivalent. Master’s Degree (MBA) will be an added advantage.
Member of ZICA.
Minimum 3-years post qualification experience in a similar role.
Qualifications must be verified by the Zambia Qualification Authority.

3. REGISTRY CLERK (1 POSITION)

Job Purpose

Reporting to the Administrative Assistant, the Registry Clerk will be responsible for ensuring the safe custody and storage of the Company’s information assets, maintaining accurate and up-to-date records, files, and documents, and providing efficient registry services to support business operations.

Main Duties and Responsibilities (Principal Accountabilities)

Develop and implement effective filing systems, both manual and electronic.
Undertake timely opening of new files and closing of old ones to foster information storage and retrieval.
Maintain accurate records of incoming and outgoing mails and files to avoid losses and misdirection within the company.
Ensure the safe custody and storage of information, adhering to data protection and confidentiality protocols.
Circulate confidential mails and files to actioning officers to avoid delays and leakages.
Prepare inventory of files in an efficient and timely manner so as to facilitate accountability.
Storing, arranging, indexing, and classifying documents and information securely.
Locate correct forms and inventory all the time or as may be required.
Process and scan files into digital media Electronic Storage of files.
Ensure compliance with relevant laws, regulations, and Company policies regarding information management.

Qualifications:

Grade (12) Certificate with five O levels including English and Mathematics.
Diploma in Library Studies/Records Management or equivalent.
Member of a relevant Professional Body.
Minimum 2 years work experience in a similar role.
Qualifications must be verified by the Zambia Qualification Authority.

4. ZONAL SUPERVISOR (5 POSITIONS)

Job Purpose

Reporting to the Commercial Services Officer, the Zonal Supervisor will plan, coordinate, and manage the operations of the zones in their respective District.

Main Duties and Responsibilities (Principal Accountabilities)

Develop and implement zonal plans and strategies to ensure supply of quality water and sanitation services in the zone.
Plans, monitors, and controls the zonal operations and water productions against set targets.
Ensure compliance with regulatory requirements and industry standards for water quality and safety.
Troubleshoot technical issues and provide solutions to minimize service disruptions in the zone.
Ensure that maintenance works and repairs in the zone areas are carried out on the water supply and sewer networks according to the maintenance schedule.
Conduct regular audits and inspections to identify areas of leakage and loss.
Develop and implement strategies to reduce NRW within the zone.
Oversee the metering, billing, and revenue collection process, ensuring that it is carried out as planned in order to achieve or exceed zonal targets.
Identify and pursue opportunities to increase revenue and improve customer satisfaction within the zone.
Ensure that customer complaints are addressed promptly and resolved efficiently.
Develop and manage the zonal budget to ensure alignment with company objectives.
Identify areas for cost savings and implement initiatives to reduce expenses.
Manage and supervise subordinates to ensure high-performance standards.
Conduct performance evaluations and provide feedback for improvement.
Prepare and submit regular reports on zonal performance, including technical, commercial, and financial metrics.
Ensure that all reporting requirements are met, including regulatory and internal reporting.

Qualifications:

Grade (12) Certificate with five O levels including English and Mathematics.
Diploma in Business Studies or its equivalent from a recognized University. A Degree will be an added advantage.
Minimum 3 years work experience in a similar role.
Qualifications must be verified by the Zambia Qualification Authority.

5. CALL CENTRE AGENTS (2 POSITIONS)

Job Purpose

Reporting to the Complaints Management Officer, the Call Centre Agent will be responsible for answering incoming calls from customers, responding to inquiries, managing complaints, troubleshooting significant customer service problems, and providing general information.

Main Duties and Responsibilities (Principal Accountabilities)

Answer incoming calls and resolve customer complaints.
Provide product and service information to customers.
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls.
Follow up customer calls where necessary.
Complete call logs and reports.

Qualifications:

Grade (12) Certificate with five O levels including English and Mathematics.
Certificate in Public Relations/Marketing/Journalism/Mass Communication or related field.
Minimum one-year experience in a similar role.
Qualifications must be verified by the Zambia Qualification Authority.

Interested candidates meeting the above requirements should submit their applications attaching their cover letter, Curriculum Vitae, copies of Certified academic and professional qualifications, and ZAQA verification/evaluation certificates in a single PDF document as well as the Contact details (address/telephone/email) of Three (3) traceable referees online via Email  on or before 21st March, 2025.

Applications should be addressed and sent to:

The Managing Director
Luapula Water Supply and Sanitation Company Limited
Plot 106, Chitimukulu Road, Low Density
P. O. Box 710594
MANSA

NOTE: Luapula Water Supply and Sanitation Company Limited (LpWSC) is an Equal Opportunity Employer and does not discriminate in its selection and recruitment practices on the basis of race, tribe, color, religion, gender, political affiliation, marital status, disability, membership in an employee organization, or other non-merit factors.

Women are encouraged to apply.