Information Technology Communication Officer

Job description

INFORMATION TECHNOLOGY COMMUNICATION OFFICER (ONE)

Type of Employment: Permanent and Pensionable

JOB PURPOSE

The ICT Officer will be responsible for the efficient installation, configuration, maintenance, and support of the organization’s IT systems, networks, and related technologies. This role will ensure the security, reliability, and functionality of IT infrastructure to support business operations effectively

PRINCIPAL ACCOUNTABILITIES (MAIN DUTIES)

Respond to and resolve technical issues raised by users via phone, email, or in person
Diagnoses and troubleshoot hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.
Install, configure, and update software applications and operating systems.
Provide support for basic network issues such as connectivity problems, VPN setup, and access to shared drives and system Maintenance
Perform routine maintenance on IT equipment to ensure optimal performance.
Monitor and update antivirus software and ensure systems are protected against security threats.
Manage IT asset inventory, including hardware and software tracking.
Back up data as required and assist in data recovery processes.
Assist users in understanding and effectively using technology tools and systems.
Create and maintain documentation for troubleshooting procedures, user guides, and IT policies.
Conduct training sessions for staff on common software or system use.Support the rollout of new technologies or system upgrades with end users.
Compliance and Security

Desired Qualifications and Experience

Grade 12 School Certificate with 5 credits including English and Mathematics
Bachelor’s degree in information technology, Computer Science, or a related field.
Member of Information and Communications Technology Association of Zambia (ICTAZ)
2 years post experience

MODE OF APPLICATION

All interested candidates should apply, enclosing certified copies of the Green National Registration Card (NRC), Academic and Professional Qualifications and a detailed Curriculum Vitae with three traceable Referees. Clearly indicate the position applied for on the envelope and send to:

The Director General

National Museums Board

Kwacha House

6th Floor

Cairo Road

P.O. Box 50491

LUSAKA

Closing Date: 30th March, 2025

NMB IS AN EQUAL EMPLOYER AND ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED FOR INTERVIEWS.