Billing Manager

Job description

We at MTN Zambia are a purpose and value-led organization.

At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Job Title: Billing Manager

The Billing Manager will oversee Enterprise business customer billing, activations, and debt management, ensuring accuracy, compliance, and operational efficiency. The role will focus on billing integrity, revenue protection, customer account management, and process optimization, working closely with internal stakeholders such as Finance, IT, and Revenue Assurance.

Under the supervision of the Senior Manager Customer Enablement, below are the Key Job Responsibilities.

Oversee billing system operations and ensure accurate customer billing in compliance with company policies.
Conduct trend analysis of revenue streams, reporting and mitigating exceptions.
Validate and correct anomalies in credit and debit notes.
Perform monthly reconciliations of billing data (Postpaid, ISP, My Choice Top-Up, etc.).
Work closely with Finance and Revenue Assurance to strengthen internal controls and minimize revenue leakage.
Ensure accuracy of customer accounts, including tariffs, packages, VAS, and billing addresses.
Oversee activation, service changes, SIM swaps, and deactivations to prevent fraud and enhance customer experience.
Manage contract documentation and ensure secure handling of customer service requests.
Review and improve business and accounting rules for new products and services.
Submit accurate and timely reports to support management decision-making.
Monitor compliance with MTN Zambia & Group policies, IFRS, IAS, and regulatory requirements.
Develop Service Level Agreements (SLAs) with IT and Finance to improve service delivery and issue resolution.
Supervise, coach, and develop the Billing & Activation team to achieve high performance.
Participate in staff recruitment, training, and performance management.
Foster a high-performance culture by setting clear targets and monitoring team effectiveness.

Candidate Requirements

Grade 12 certificate with 5 credits or better (including English & Mathematics).
Bachelor’s degree in Business Administration, Economics, Computer Science, Finance, Telecommunications, or a related field.
Professional certifications in Billing Systems, Revenue Assurance, or Project Management (e.g., PMP, ITIL) are an added advantage.
Minimum 5 years of experience in billing operations, revenue assurance, or business development within the telecommunications or technology sector.
Experience in managing enterprise customer billing, postpaid accounts, and revenue assurance processes.
Strong understanding of IFRS, IAS, and telecom billing best practices.
Experience in analyzing financial data, process improvement, and system optimization.
Proficiency in billing platforms, CRM systems, and ERP tools.
Strong analytical and problem-solving skills.
Excellent communication, negotiation, and leadership skills.
Ability to manage teams, partners, and cross-functional stakeholders effectively.

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Hand delivered applications will not be accepted.

Note: that only shortlisted candidates will be contacted.