After Sales Manager

Job description

Company Overview:
TSAPO Industries Zambia Limited is a leading supplier of high-quality commercial vehicles and equipment, representing globally renowned brands such as FAW Trucks, Sino Trucks, Lovol Mining and Construction Equipment, and Golden Dragon Buses. We are committed to delivering reliable, affordable, and terrain-appropriate solutions for the African market. Join us and be part of a dynamic team dedicated to excellence in service delivery and customer satisfaction.

Job Summary:
We are seeking a highly motivated and experienced After Sales Manager to lead our after-sales operations, ensuring customer satisfaction, retention, and business growth. The ideal candidate will oversee all post-sale activities, build strong client relationships, and implement strategic initiatives to enhance our service delivery.

Key Responsibilities:

Develop and execute after-sales strategies to drive customer satisfaction, retention, and business growth.
Lead and manage all after-sales activities, including service, parts, and customer support.
Maintain strong relationships with key customers, ensuring timely follow-ups and resolution of concerns.
Implement customer feedback mechanisms to continually improve product and service quality.
Organize promotional and marketing campaigns to enhance brand visibility and customer engagement.
Ensure the effective management of customer databases, tracking special events and service history.
Oversee the completion of customer feedback forms before vehicle release and ensure post-service follow-ups.
Maintain a 100% client retention rate through exceptional customer service and relationship management.
Work closely with internal teams to improve service standards and operational efficiency.

Qualifications & Experience:

Bachelor’s degree in Business, Marketing, or a related field.
Minimum of 5-7 years of experience in a similar role, preferably within the automotive or heavy equipment industry.
Proven track record in customer service, after-sales management, and business development.
A valid driver’s license is required.

Skills & Competencies:

Leadership & Team Management: Strong ability to lead, motivate, and develop high-performing teams.
Customer-Centric Approach: Passion for customer service with the ability to build and maintain relationships.
Communication Excellence: Outstanding verbal and written communication skills for effective client interaction.
Problem-Solving & Analytical Thinking: Ability to analyze data, resolve issues, and develop improvement strategies.
Organizational & Time Management: Exceptional ability to manage multiple tasks efficiently and meet deadlines.
Technology Proficiency: Proficient in Microsoft Office Suite and customer relationship management (CRM) systems.
Attention to Detail: Strong focus on accuracy in data management, reporting, and service quality control.

Application Process:

To apply, send your CV and cover letter to jobs@tsap.com.zm with the subject line “After Sales Manager Application” by 20th March 2025 at the close of business.

TSAPO Industries Zambia Limited is an equal-opportunity employer and encourages applications from all qualified individuals