Hospitality Internship

Job description

Job Title: Front Office Assistant
Location: Minachi Lodge, Lusaka
Employment Type: Full-Time

Job Summary:

Minachi Lodge is seeking a dynamic and customer-oriented Front Office Assistant to join our team. The ideal candidate will be a university or college graduate in Hotel Management or Hospitality and will play a key role in ensuring excellent guest experiences. This role involves handling reservations, guest check-ins and check-outs, front desk operations, and providing exceptional customer service.

Key Responsibilities:

Greet and welcome guests in a professional and friendly manner.
Handle check-ins and check-outs efficiently while ensuring a seamless experience for guests.
Manage reservations and room allocations using the lodge’s booking system.
Respond promptly to guest inquiries via phone, email, or in person.
Handle guest complaints and provide appropriate solutions to ensure guest satisfaction.
Process payments, issue invoices, and maintain accurate financial records.
Coordinate with housekeeping and maintenance teams to ensure rooms are well-prepared for guests.
Maintain the reception area in a clean and organized manner.
Provide guests with information about the lodge’s services, local attractions, and travel arrangements.
Uphold lodge policies and ensure compliance with all operational procedures.

Qualifications and Requirements:

Education: University or college graduate in Hotel Management, Hospitality, or a related field.
Experience: Prior experience in a similar role is an advantage but not mandatory.
Strong communication and interpersonal skills.
Proficiency in using hotel reservation systems and basic computer applications.
Excellent problem-solving skills and ability to handle guest concerns professionally.
Strong organizational skills and attention to detail.
Ability to work flexible shifts, including weekends and holidays.

Why Join Minachi Lodge?

Opportunity to grow within a reputable hospitality business.
A friendly and professional work environment.

If you meet the qualifications and are passionate about delivering exceptional guest experiences, we invite you to apply!

How to Apply:

Send your CV and a cover letter to eddie.mwitts@gmail.com or drop off your application at Minachi Lodge by 19 February 2025. Contact: 0979 930 838