Skip to content
My Account: job matches, alerts and application tools ♡ Support our platform
Zambia Job Alerts Jobs. CVs. Cover letters.
Job alert

Delivery Channels Officer

FINCA Zambia Lusaka, Zambia

Cover letter help Need a cover letter?
Create my cover letter
What job seekers said
The cover letter templates are gold. I just tweaked a few things and it was good to go.
Stephen Bwalya
My cover letter was always the weakest part of my application. Not anymore!
Patrick Mulenga
The cover letter helped me explain a gap in my employment history perfectly.
Miriam Mwape
My cover letter finally highlights my strengths instead of just listing my duties.
Juliet Sinkala
My cover letter actually sounds like a professional wrote it. Very impressed.
Isaac Bwalya
My old cover letter was basically just "please give me a job." The new standard actually highlights my value. Got a role at a lodge in Lower Zambezi.
Limpo L.
That cover letter framework saved my life. I had to apply for three jobs in one night, and the structure made it so fast.
Sikota M.
My cover letter used to be so repetitive. The new format makes my career progression look so natural.
Chabota H.
I always struggled with the opening line of my cover letters. The template made it so strong and professional.
Tukiya M.
I finally understand how to use keywords in my cover letter. Got a marketing gig at a great agency.
James Bwalya
My old cover letter was so boring. The new one actually told a story about my achievements.
Elizabeth Mwape
My cover letter finally looks professional. No more grammatical errors or weird formatting.
Lucy Sinkala
Got hired at a logistics firm in Makeni. The standard cover letter definitely made me stand out from the other applicants.
Musonda K.
I always struggled with writing cover letters. This gave me the perfect structure to sell myself.
Natasha Mulenga
The cover letter template gave me so much confidence. I sounded like an expert, and the interviewers treated me like one.
Mary Musonda
My cover letter used to be a generic copy-paste. Now it actually speaks to the job description.
Esther Sinkala
Guys, that ATS cover letter template worked magic. It sounded exactly like me, just more professional.
Mwila Musonda
The cover letter generator actually picks out the right keywords. HR told me my application was exactly what they were looking for.
Lombe Nyirenda
The cover letter matched the job description perfectly. I didn't have to spend 3 hours thinking of what to write for one application.
Sampa Kalaba
I'm just happy I don't have to write cover letters from scratch anymore. The format is so clean.
Wiza Simbeye
Thank you! The tailored cover letter got me the interview, and my experience did the rest.
Ndinawe Phiri
My cover letter used to be just one paragraph begging for a job. The new standard one makes me look like a serious professional.
Besa C.
That cover letter structure is a game changer. It forces you to highlight your achievements, not just your daily tasks.
Lungu P.
Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: FINCA Zambia

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerFINCA Zambia
  • LocationLusaka, Zambia
  • Employer websitewww.finca.co.zm
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
FINCA Zambia
Location
Lusaka, Zambia
Posted
February 16, 2025
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.

Website FINCA Zambia

Job description

The core functions for delivery channels officer is to support, develop, integrate and manage the banking products and services alternative delivery channels

COMPETENCIES

Teamwork: Ability to work well in a team environment
Vendor Management: Ability to manage third-party vendors or service providers involved in delivering products or services through different channels.
Attention to Detail: Being meticulous in ensuring all aspects of delivery channels are functioning properly, from system updates to customer feedback.
Project Management: Skilled in planning, executing, and monitoring projects related to the improvement and maintenance of delivery channels. Proficient in managing timelines, resources, and budgets
Problem-Solving Mindset: Ability to identify issues in delivery channels quickly and develop practical solutions to improve service delivery or resolve operational challenges.
Strong Networking, technical, communication, data analysis, customer service skills
Knowledge of ISO messaging formats and Switching Technologies
Experience with Linux operating systems and Card Production Implementation.
A hard-working self-starter with initiative, able to set own priorities
Experience with API testing and troubleshooting

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversee daily operations of all delivery channels, ensuring they meet service level agreements and company objectives
Manage the Delivery Channels (Switch application) and related software, users and its related hardware.
Manage the delivery channel side of Core Banking Application (POS) and its related hardware.
Ensure the good working between Core Banking – channels Switch – Devices.
Track system uptime, response times, and error logs to proactively identify potential issues before they impact users or operations.
Perform routine application maintenance, ensuring that updates, patches, and system optimizations are applied to enhance performance
Maintains, submit, tests and patches issues related to Channels Switch/POS with vendors
Helpdesk and support on different levels with internal client/staff on the Core Banking and the delivery channels
Monitors and supports alternative delivery channels performance such as BREFT switch and ensure agreed upon uptime is achieved.
Identify potential risks related to the delivery channels, including technological issues, logistical or compliance concerns, and develop strategies to mitigate these risks

QUALIFICATIONS

First degree in computer science or electronics and Information Technology or equivalent.
3-5 years of experience in banking, fintech, or digital services, especially focusing on payment systems, mobile apps, or POS/POS management
Certifications: cybersecurity, project management, ITIL Foundation or digital tools are an added advantage.

If you meet the set criteria and would need to be considered for the above mentioned position, you are encouraged to submit your credentials to ZM_HR@finca.co.zm not later than Tuesday 18th February, 2025

FINCA, an equal opportunity Employer!!

🔔

Job alerts

Choose the jobs you want to hear about.

Your browser will ask for permission once.