ICT Officer

Job Description

NAPSA STAFF PENSION SCHEME

EMPLOYMENT OPPORTUNITIES

The NAPSA staff Pension Scheme wishes to recruit members of staff to fill up the available vacant positions on permanent and pensionable and to be based in  Lusaka. The Staff Pension Scheme is an independent institution from National Pension Scheme Authority. The Successful applicants will need to demonstrate relevant experience of having worked in a similar environment.

ICT OFFICER (GRADE SPF3)

MAIN PURPOSE OF THE JOB

The ICT Officer is responsible for the overall planning, management and support of the ICT environment and to plan, manage and provide quality, reliable and modern ICT services that support the operations of the Scheme and contribute to overall efficiency, productivity and attainment of the Scheme’s objectives.

KEY RESPONSIBILITIES

Provide first line support for core systems
Provide first line support for auxiliary systems
Face-to-face IT support for staff
Plan schedules for maintenance of hardware and updating of software
Resolving hardware, software, and networking issues for computers and peripherals.
Prepare new hires’ computers with all necessary hardware and software components, and create their profiles (install printers, map drives, setup outlook email, bookmarks etc.)
Logging and keeping good records of Inventory and computer supplies.
Support the operation of computer peripherals such as scanners, printers, switches, wireless routers, UPS, etc.
Support conference room and AV equipment (conference phones, video conference systemsetc.
Provide technical advise in terms of specifications when acquiring new devices.
Develop and update IT processes and procedures, and ensure they are properly documented.
Liaise with other service providers.
Ensure disaster recovery plan is operational at all times.
Provide quarterly reports on the operations of the unit.
Update or install antivirus on machines and network.

ACADEMIC QUALIFICATIONS

Grade 12 certificate with 5 ‘O’ levels; with credit or better with Mathematics and English Language.
Degree in Computer Science or equivalent.
Three (3) years of relevant experience in an ICT position.