Sales Agents, Supervisors and Managers

Job description

1. Mobile Phones Field Sales Agents

Reports to: Sales Supervisor

Location : Lusaka

Nature Of Job: Commission Based

Main Purpose: To sale mobile phones directly to customers in the field (shops, markets, streets, door-to-door, companies) and grow the customer base.

Duties:

Ø Move in assigned territory / route to sell mobile phones by approach potential customers, demonstrate phone features and convince them to buy.

Ø Meet and exceed daily / weekly / monthly sales targets.

Ø Identify and recruit new customers, retailers, and bulk buyers.

Ø Collect customer feedback and report market needs to the Sales Supervisor and also follow up on customers for repeat purchases and after-sales service.

Ø Keep proper custody of stock assigned

Ø Comply with company sales policies, pricing and code of conduct

Requirements:

l Grade 12 Certificate

l Good communication skills in English and other Zambian local languages eg Bemba and Nyanja

l Must be honest, hardworking, energetic and target-driven

l Experience in field sales / mobile phone sales is an advantage

l Must be willing to work in the field

l Proven track record in meeting sales targets

l Knowledge of digital financial services is a plus

l Must have strong persuasive skills

2. Mobile Phones Sales Supervisor

Reports to: Sales Manager

Location : Lusaka

Nature Of Job: Commission Based

Supervises: Field Sales Agents

Main Purpose: To supervise daily sales operations, ensure field agents meet targets, control stock, and maintain high sales performance in the assigned area / territory.

Duties:

Ø Supervise, coach and monitor daily activities of Field Sales Agents

Ø Conduct field visits and spot checks on sales agents, discipline, motivate and report on performance of agents to the Sales Manager

Ø Ensure agents meet daily, weekly and monthly sales targets for phones and follow up on under-performers.

Ø Actively sell in the field when needed to support the agents to meet targets.

Ø Ensure agents do not sell below or above the approved prices

Ø Handle difficult customers, complaints, returns and warranty issues escalated by agents

Ø Monitor competitor prices, promotions and new phone models and report to management

Ø Prepare daily sales summary and reconciliations for the Sales Manager

Ø Train new agents on products, sales techniques, company policies and customer handling

Requirements

l Diploma in Sales / Marketing / Business Administration or Grade 12 with at-least minimum 1 year of prior experience in as Field Sales Agent / Team Leader in mobile phones or FMCG or  similar role

l Strong leadership, communication and reporting skills

l Must be honest, organised and able to work under pressure with targets

3. Mobile Phones Sales Manager

Reports to: Country Sales Manager

Location : Lusaka

Nature Of Job: Commission Based

Supervises: Sales Team

Duties

Ø Set and achieve monthly sales targets for mobile phone and develop sales strategies and promotions to increase sales

Ø Recruit, train, supervise and motivate sales staff

Ø Monitor stock levels, order new stock and do stock counts

Ø Ensure correct pricing and prevent stock loss/theft

Ø Handle customer complaints, returns and warranty issues

Ø Monitor competitor prices and market trends

Ø Plan in-store promotions and manage social media sales

Ø Prepare daily, weekly and monthly sales reports and reconciliations

Ø Find new customers, retailers and corporate clients

Requirements:

l Diploma in Sales, Marketing, Business Administration or related field

l Minimum 2  years of prior experience  in mobile phone sales or Fintech, or in any similar role

l Proven track record in sales and meeting targets

l Strong leadership, communication and negotiation skills.

l Knowledge of sales processes and customer engagement strategies

All interested candidates meeting the entry level requirements should send their CVs only to nchimunya@shenzhen-keyou.com 

School leaver are highly encouraged to apply for Field Sales Agents.