Eod Specialist

Under the supervision of the EOD Senior Specialis the following are among the Job Key Responsibilities: –

· Execute and monitor daily EOD and BOD processing in accordance with approved operating procedures and production schedules, ensuring prerequisite activities are completed and systems are successfully transitioned to the next business date.

· Monitor batch processes, job queues, system logs, interfaces and dependencies throughout the EOD cycle, and confirm successful completion of critical processing stages before progressing to subsequent stages.

· Ensure customer-facing and downstream systems are available within agreed operational timelines, and escalate processing delays and failures in accordance with established escalation procedures.

· Coordinate and execute EOM and EOY activities, with enhanced monitoring of resource-intensive processes such as interest accrual and liquidation, charges and fees, standing instructions, loan and deposit processing, general ledger updates, account maintenance activities and financial and regulatory batch processing.

· Proactively monitor core banking applications, databases, interfaces and batch processes; identify failed, delayed, hanging or abnormally performing jobs; and perform first-level investigation and troubleshooting of EOD processing incidents.

· Coordinate incident resolution with application, database, infrastructure, network and vendor support teams, maintain detailed incident records and participate in root-cause analysis for recurring EOD incidents.

· Perform operational checks to confirm completeness and integrity of EOD processing, identify abnormal balances, processing exceptions and reconciliation discrepancies, and work with Finance, Operations and application teams to resolve them.

· Provide operational support for Oracle FLEXCUBE and other systems participating in the Bank’s EOD processing landscape, including monitoring of upstream and downstream interfaces and support for fixes, patches and configuration changes affecting batch processing.

· Monitor EOD processing duration and trends, identify long-running jobs, database bottlenecks and application performance issues, maintain historical EOD statistics and proactively highlight capacity risks.

· Identify opportunities to automate repetitive EOD monitoring and operational activities through scripts, monitoring tools, alerts and dashboards, and continuously review EOD procedures to improve efficiency, resilience and operational stability.

· Assess application and infrastructure changes for potential impact on EOD processing, and participate in UAT and production validation for releases, upgrades and patches affecting batch operations.

· Participate in Disaster Recovery (DR) exercises, executing and validating EOD/BOD processing in the DR environment and supporting failover and failback activities.

· Maintain EOD/BOD Standard Operating Procedures, checklists, runbooks and the escalation matrix; produce daily EOD status reports and periodic reports on EOD completion times, SLA performance, processing failures, recurring incidents and system availability; and retain evidence to meet internal audit and regulatory requirements.

· Any other responsibilities or tasks as maybe assigned by management.

INTERNAL/EXTERNAL CONTACT

· Internal: Departments within IT

· External: Vendors and Consultants

QUALIFICATIONS AND EXPERIENCE

· Bachelor’s Degree in Computer Science, Information Technology, Information Systems, Software Engineering or a related field

· Minimum Experience: 5 years working experience in IT

· Relevant experience supporting enterprise or mission-critical applications

· Experience working in a production support or 24×7 operational environment

· Experience supporting Oracle FLEXCUBE or another enterprise core banking platform

· Oracle SQL/PLSQL knowledge and experience

· ITIL Foundation certification

· Banking operations or core banking certification/training

· Ability to work under pressure in a 24-hour operational environment and always remain available on call

JOB CORE COMPETENCIES

· Excellent communication, presentation and reporting skills

· Self-starter and self-motivated

· Leadership skills

· Clinical and attentive to detail

· Must aspire to a culture of Service Excellence

· Research/information gathering skills

· Networking skills

· Stakeholder management

· Budget management

· Drive for results