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Regional Credit Manager

Pepkor Lifestyle Lusaka

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Employer reference

Employer and vacancy source: Pepkor Lifestyle

Zambia Job Alerts publishes the vacancy details and application instructions for this listing. Use the employer details, deadline and application section below to verify the opportunity before applying.

  • EmployerPepkor Lifestyle
  • LocationLusaka
  • Employer websitezambiajobalerts.com
  • Application methodExternal application link
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Pepkor Lifestyle
Location
Lusaka
Posted
October 30, 2026
Job type
Full Time
Category
IT & Telecoms
Application method
External application link
  • Full Time
  • Lusaka

Website Pepkor Lifestyle

Job description

Job Description

Job Purpose:

We are seeking a dynamic and results-driven Regional Credit Manager to lead and optimize credit operations within the Namibia region. This role will oversee end-to-end credit processes, including credit originations, customer account management, and the sales of all CFS credit products. The successful candidate will implement operational strategies and lead the credit team to achieve sales targets while maintaining a healthy and compliant credit portfolio.

Key Responsibilities:

  • Optimize collections, book performance, and risk management.
  • Streamline customer onboarding and ensure a seamless customer experience.
  • Ensure consistent adherence to company policies, standards, procedures, and systems.
  • Develop and implement effective credit sales strategies.
  • Enable a culture of customer centricity, accountability, and collaboration.
  • Lead, motivate, and develop the regional credit team to deliver results.

Minimum Qualifications & Requirements:

  • BCom Degree in Accounting, Finance, or Credit Management (NQF Level 7).
  • Minimum 5 years in a Management role in the financial services/credit environment/contact center environment
  • Strong knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), FAIS, Hire Purchase Agreement Act, Data Protection Act and credit regulations.
  • Experience in risk management, financial services, and credit operations.
  • Proficiency in MS Office and credit systems (e.g., CollectSmart, Presence, Callbi).

Core Competencies & Skills:

  • Leadership and team development.
  • Strategic thinking, problem-solving, and decision-making.
  • Strong communication, negotiation, and stakeholder management skills.
  • Customer service excellence and relationship management.
  • Attention to detail, resilience, adaptability, and positive attitude.
  • Self-motivation, accountability, and results-oriented mindset.

Why Join Us?

Be part of a dynamic organization where your leadership in credit operations will directly impact business growth and customer satisfaction.

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