Transaction Products Senior Specialist

Job Purpose: To lead and be responsible for the Transaction Products portfolio and for transaction product management and new transaction product development for all customer segments of Zanaco with a view to improving customer experience within the Bank while maintaining established controls and processes. To drive the department’s transaction product development and management agenda under the supervision of the Product Portfolio Management Head.

Job Responsibilities:

Transaction Products

· Defining and driving the strategy and road map for Transaction Banking Products.

· Managing the entire transaction product portfolio life cycle from new product development to review and monitoring.

· Identifying market requirements for current and future products in liaison with stakeholder departments.

· Develop and manage a transaction products go-to-market plan, working with all stakeholder departments to execute.

· Maximizing business value from transaction products, optimizing transaction products to achieve the business goals while maximizing return on investment.

· Work with sales, marketing, channels and innovation teams to identify and understand needs and opportunities.

· Analyze customer and end-user engagement metrics and make data-driven decisions about future transaction product improvements.

· To understand customers’ current and anticipate their future transaction needs through regular interaction with relevant stakeholders.

· Recommend new transaction products to develop and existing transaction products to decommission based on customer needs analysis and transaction product performance reviews.

· Work closely with the marketing and sales teams to ensure the successful adoption of new transaction product features and functionality.

· Under the supervision of the Product Portfolio Management Head, translate business needs into requirements, drive consensus, including developing transaction product success metrics.

· Identifying and conducting interactions with external transaction products stakeholders and key opinion formers.

· Input in discussions and decisions around product development options (i.e. buy vs build vs outsource/partner).

· Attending key product events and keeping abreast of all relevant competitor activities as well as transaction product reports and findings.

· Prepare periodic product performance reports and presentations to the various business units.

· To manage all aspects of the department’s policies, objectives and initiatives that relate to transaction products.

Channels, Digital, Marketing

· To work in close collaboration with stakeholder departments to optimize transaction products delivery through the Bank’s channels and give them the necessary promotions.

General

· Any other duties that will be assigned by the Product Portfolio Management Head in line with the Bank’s overall objectives.

Any other duties as assigned by superiors.