Monitoring & Regulatory Compliance Senior Specialist

Job Purpose: To lead day-to-day delivery of risk-based compliance monitoring under the Monitoring and Regulatory Compliance Head, assessing adherence to applicable laws, regulations and internal policies, supervising the monitoring team and validating corrective actions. This position requires a seasoned professional with a strong understanding of banking regulations, risk management, and compliance best practices. The Senior Specialist leads complex compliance activities, provides guidance, and serves as a key point of contact for internal stakeholders and regulatory inquiries.

Job Responsibilities:

Compliance Monitoring and Risk Management

· Prepare the annual risk-based compliance monitoring plan for the Head’s approval, coordinating coverage with other assurance providers.

· Supervise the monitoring team and ensure effective execution of the annual plan

· Lead compliance reviews and breach assessments within mandate, coordinating with relevant investigation owners and escalating material findings.

· Monitor applicable requirements covering data protection, cybersecurity, information security, IT governance, customer protection, products and channels; coordinate AML/CFT and KYC coverage with Financial Crime Compliance.

· Track findings, challenge corrective actions, independently validate closure evidence and escalate overdue or unresolved issues to the Head.

· Track plan delivery, allocate assignments within delegated authority, coach monitoring staff and escalate delays or coverage gaps.

· Maintain monitoring methodologies and translate regulatory requirements into testing procedures, coordinating interpretation with the Regulatory and Advisory Specialist.

· Assess policy alignment with regulatory requirements and implementation in business processes; recommend amendments to policy owners.

· Quality-assure sampling, testing, evidence, working papers, findings, risk ratings and reports before submission to the Unit Head and Head of Department.

Training and Staff Awareness

· Lead the development and roll-out of mandatory Trainings to all staff

· Prepare needs-based training plans and coordinate bank-wide delivery and new-staff induction with Human Capital Division and the Learning and Development team.

· Coordinate Compliance awareness programs under the guidance of Monitoring and Regulatory Compliance Head

· Track training completion, assess effectiveness and coordinate remediation of identified learning gaps.

· Ensuring that ongoing awareness raising information is provided to staff, including successes within Zanaco, new typologies and cases, and changes in the legal or regulatory obligations

Other Activities

· Support the Monitoring and Regulatory Compliance Head with Governance responsibilities by assisting in the preparation of reports, presentations and special position papers for the Board and Risk Oversight Committee.

· Support with the preparation of reports for the Compliance Management Committee

· Prepare accurate compliance dashboards and management information, highlighting trends, repeat findings, overdue actions and recommendations.

· Ensure reports/working papers and databases are properly archived after the completion of the Compliance Monitoring.

· Provide business-user support for Compliance applications, coordinate data quality and user acceptance testing, and escalate technical issues to IT.

· Consolidate and liaise with staff in businesses to ensure the timely receipt of accurate data.

· Be an active team member of a high performing team, committed to achieving success through each other and providing support for function

· Risk Assessment

· Coordinate compliance risk assessments ensuring that the compliance risks are appropriately identified and assessed.

Reporting

· Prepare timely, accurate planned and ad-hoc compliance reports for the Head’s review; escalate material concerns promptly.

External Relations

· Support regulatory engagements by coordinating requests, evidence and draft responses, and tracking commitments; submissions and commitments requiring authorised approval.

Any other duties as assigned by superiors.