Applications Engineer Support

Job description

MTN ZAMBIA — WE’RE LOOKING FOR YOU!

Job Title: Applications Engineer Support
Company: MTN Zambia
Location: Lusaka, Zambia
Employment Type: Full-Time
Closing Date: 1st November 2026

About MTN Zambia:

At MTN Zambia, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.

Key Responsibilities:

The key responsibilities for this role include but are not limited to the following:

• Coordinate VAS, Charging, and Billing partners/vendors to maintain >99% service availability.
• Oversee Convergent systems, Postpaid billing, Prepaid charging, and VAS operations.
• Monitor performance indicators to prevent revenue loss.
• Identify and propose new VAS opportunities aligned with MTN Zambia and MTN Group goals.
• Maintain high service quality and uptime for Charging, Billing & VAS systems.
• Prepare performance reports for MTN Group and MTN Zambia EXCO.
• Ensure compliance with internal SLAs and prevent revenue leakages.
• Evaluate, install, configure, and deploy new or enhanced applications.
• Ensure applications meet business needs and resolve system issues promptly.
• Collaborate with teams on testing and integration of new software.
• Review technical documentation to confirm functionality and compliance.
• Manage design, development, and installation of system upgrades.
• Coordinate with software suppliers for timely issue resolution.
• Work cross-functionally to ensure fast product rollout and fewer complaints.
• Perform other duties as assigned by management.

Candidate Requirements:

• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must.
• 4-year BSc degree in IT / Software Engineering or related field.
• 3 to 4 years of telecom IT experience in the Charging, Billing, and VAS area.
• Troubleshooting, analytical, logical, critical thinking, and problem-solving abilities necessary to meet daily challenges of responsibilities.
• Knowledge and experience in computer data communication networks, Artificial Intelligence and Machine Learning, API technology, Kubernetes and microservices technology, Cloud technology, Tariff configuration, project management, and Vendor coordination.
• Experience in GSM Telecommunications, Database Administration, Data Analytics, Cloud Technology, Kubernetes & Microservices, Artificial Intelligence & Machine Learning, Unix Administration & Shell Scripting, Advanced MS Excel, ITIL Intermediate, and Project Management will be an added advantage.

Note: Women are strongly encouraged to apply.

Mandatory Cover Page Question:

Candidates are mandated to answer the question below on their cover page to the hiring Manager:

“Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)”

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

How to Apply:

Interested and qualified candidates should send their applications by email to:

📧 Email: jobs.zm@mtn.com

Subject Line: Application – Applications Engineer Support

📅 Closing Date: 1st November 2026

* Hand-delivered or posted applications will not be accepted.
* For details on how we handle your personal data, please review our Data Privacy Notice for Job Applicants at www.mtn.zm/data-privacy-notice-job-applicants.
* Note that only shortlisted candidates will be contacted.