Senior Private Banker

JOB RESPONSIBILITIES

Under the supervision of the Head – Private Banking, the key responsibilities will include:

· Take full accountability for the assigned Private Banking portfolio balance sheet, revenue, profitability and achievement of agreed financial targets.

· Coordinate and manage Private Bankers’ client relationships, monitor sales and service activity, and provide coaching and guidance to improve portfolio performance.

· Acquire, profile and onboard high-value clients by assessing their financial circumstances, goals, income, spending patterns, assets, liabilities, investments and transactional needs.

· Develop and maintain trusted relationships with Private Banking clients, serving as a key point of contact and providing timely, personalised and differentiated service.

· Recommend appropriate banking, credit, cash-management, investment, insurance and estate-planning solutions based on a thorough understanding of each client’s needs and risk profile.

· Execute the Private Banking customer value proposition and maximise its value through effective cross-selling, deep-selling and upselling of relevant Bank products, services and channels.

· Set referral, acquisition, portfolio-growth and cross-selling goals, monitor achievement, and implement corrective action where performance is below target.

· Monitor portfolio thresholds and changing client requirements, and proactively recommend upgrades, downgrades or revised solutions to keep the proposition aligned to client needs.

· Build and manage strategic alliance relationships and client-engagement initiatives that enhance the customer value proposition, support acquisition and strengthen retention.

· Scan local and global markets for relevant opportunities, trends and financial developments, and provide clients with appropriate market updates and insights.

· Ensure all client requests are executed within agreed service-level timelines, feedback is provided promptly, and complaints are resolved or escalated appropriately.

· Maintain an effective customer contact plan and deliver relationship-management and doorstep-banking solutions that deepen engagement across the client life cycle.

· Ensure all accounts and transactions comply fully with KYC, AML, banking regulations, internal policies, workflows and operating procedures.

· Maintain accurate client information and records to support personalised service while protecting confidentiality and complying with data-handling requirements.

· Prepare accurate weekly, monthly and quarterly performance reports and provide management with clear insights on portfolio growth, risks, opportunities and required actions.

· Share knowledge, experience and best practice with team members, complete required training and performance reviews, and support consistent achievement of service and performance standards.

· Perform any other responsibilities or tasks assigned by management.

QUALIFICATIONS/EXPERIENCE

• Grade 12 Certificate with a credit or better in Mathematics and English, plus any other three subjects.

• University degree in Accountancy, Business Finance, Business Administration, Marketing or another relevant business-related field.

• Minimum of five (5) years’ relevant experience in banking, relationship management, private banking or investment management.

• At least two (2) years’ experience in a leadership or team-coordination role.

• Demonstrated ability to profile customers, assess complex financial needs and recommend appropriate solutions for Private Banking clients.

• Sound understanding of retail banking products, account opening, KYC, anti-money laundering requirements, banking regulations and customer-protection standards.

• Ability to interpret market trends and financial information to support sound client and business decisions.

• Strong knowledge of Bank products, service channels, people policies and complaint-handling processes will be an added advantage.

JOB CORE COMPETENCIES

• Strategic leadership and people coordination

• Sales, persuasion and relationship management

• Customer service orientation and client focus

• Networking and stakeholder engagement

• Analytical, conceptual and problem-solving ability

• Drive for results and performance monitoring

• Verbal and written communication

Presentation, facilitation and teamwork